Verint Financial Compliance Specialist
As a preferred Verint Call Recording provider, Business Systems ensures customers are meeting their compliance obligations using Verint Financial Compliance, designed to capture interactions across voice, video, chat, social media, and other unified communications platforms for compliance recording adherence, dispute resolution, liability prevention, fact finding, and transaction verification.
With a strong heritage in providing Call Recording software to the financial sector including many Tier One Global Banks, Global Financial Brokers, Global Investment Advisors as well as Insurance companies, you’ll benefit from over 30 years’ worth of financial call recording expertise and the largest voice recording engineering resource base, to ensure seamless installation, support, and bespoke training sessions post-implementation.
Why Businesses Use Verint Financial Compliance
- Capture all Communications – Record, archive, and retrieve all financial transaction related interactions among traders, Back-Office personnel, and external parties across a wide set of communication modes.
- Simplify and Meet Complex Regulations – Be better prepared to adhere to regulatory mandates that impact your communication environment and mitigate the risk related to the change of personnel, policies, and applications.
- Trade Reconstructions – Fulfil trade reconstruction and audit requests by analysing huge quantities of unstructured interaction data and detecting suspicious activities in real time.
- Enhance compliance assurance – Stay on top of the health, operations and configuration of critical communications and recording infrastructure and ensure voice platforms and collaboration tools are working properly before starting daily operations, through automated testing and monitoring.
Verint Financial Compliance, can help your business navigate the complexity of today’s evolving regulatory landscape, by unifying the recording, storage, governance and analysis of omnichannel interactions across UC, trader voice, collaboration, mobile and IP telephony environments.
- Communications Capture -
Provides omnichannel compliance recording, long-term records retention, secure data management, automated categorisation, and auditable retrieval for regulated interactions from any stage of the trade lifecycle.
- Transcription and Analysis -
Use speech-to-text, robust search and analytics to make sense of large amounts of unstructured comms data, incorporating phonetic search, AI-driven speech transcription, and phonetic boosting tailored for financial services environments.
- Policy Check -
Real-time voice recording assurance and alerting to help assure recorders are functioning as required and capturing calls per policy.
- Operations Check -
Automated walk-the-floor testing that simulates calls and conducts audio quality validation to ensure workstation, voice platform and recorder availability.
Verint Financial Compliance is just one of the many call recording solutions we offer at Business Systems. Here are some of the other popular products in our range.