Is your CX strategy the best it can be?
Earlier this year, the team at Business Systems, met with and listened to more than 25 companies uncovering 8 key challenges experienced within their contact centres. Voters at a subsequent client event, in varied CX roles across many contact centre verticals, then discussed and went on to vote for their top 3.
In this short guide we explore all each of the 8 challenges in more detail.
Our guide explores:
- Each of the 8 challenges
- The top 3 themes
- Their importance in a new CX world
- The cause of each challenge