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A Starter’s Guide to Chatbots

15 min read Download White Paper
Author Business Systems UK
Category Customer Interaction
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Deploying the technology of everyday chatbots can work wonders for your contact centre agents and customers.

In fact, in 2020, we saw the use of chatbots skyrocket as call volumes soared during the global pandemic and leaders turned to this technology to help their customers and agents.

Not only is chat and chatbot customer service now accessible for all, but with 50% of businesses now offering this, customers have now also come to expect it. 

Download our guide to help you learn more about chatbot benefits, how they work and best practices to get your bot talking.

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