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Contact Centre Technology

Customer Service Performance Checklist

5 min read Download White Paper
Author Business Systems UK
Category Call Recording

Have you fallen into some bad habits when it comes to customer service in your contact centre or are missing out on new opportunities for service?

Then download this handy checklist (brought to you by our partner Teleopti) to see if your customer service is running smoothly based on your staffing.

Our handy checklist covers:

  • Checking your KPIs reflect exactly what your business needs
  • Being able to evaluate old school KPIs vs. new options
  • Ensuring policies reflect a positive environment in which your staff would like to work in
  • Ensuring you speak to the right teams who will be able to provide you with valuable information when it comes to service performance
  • Making sure you get your reports in line 

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