By 2025, millennials will comprise 75% of the workforce, forcing companies to adjust workforce management tactics.
Research and reports have shown that employee turnover is the No 1 challenge when employing millennials.
To address this issue, contact centres need to look at how the needs and wants of millennials differ from older generations.
Using this knowledge, contact centres will be able to reduce attrition rates while increasing company performance.
To keep on top of the curve, download this eBook and discover the four ways contact centres can reduce agent turnover.
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