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support for legacy call recorders

Extracting Calls from Old Call Recorders Checklist

5 min read Download White Paper
Author Business Systems UK
Category Wordwatch

Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a number of options available to help you preserve historic call recording audio and data including: 

  • Leaving your calls in the legacy platform
  • Migrating recordings to the new platform
  • Migrating recordings with an alternate data management solution, and accessing both old and new recordings from one portal

Legacy call retrieval can be a complicated topic. So we’ve put together a checklist to help you address the most important issues to consider when tackling this subject. 

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