2020 witnessed many financial services operating models having to rapidly evolve to accommodate large numbers of staff homeworking on a full or part-time basis with only occasional office visits.
This guide lists the top 15 homeworking common problems financial services organisations have come across, and how the OPX platform (Back-Office Workforce Optimisation solution) has provided a strategic solution to all of these.
*The guide has been written by:
- Harry Taylor (former UK Operations Director for Abbey National Bank and Santander Bank)
- Paul Barrow (former COO of HCL Insurance Business Services Ltd)
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