This latest industry white paper uncovers what’s driving hosted Workforce Management (WFM) uptake. Identifying financial, operational and technical considerations it provides an overview of organisations who naturally align to the hosted model.
Also providing best practice practice procurement tips, it is an invaluable guide to any company currently considering whether or not to invest in hosted WFM.
Content covers:
- Introduction/Market Trends
- Why consider Hosted Workforce Management?
- Key considerations to keep in mind
- Organisations who would benefit from Hosted WFM
- Questions to ask the vendor
Who should be reading this paper?
- WFM & Resource Planning Specialists
- Heads of Contact Centres & Operational Managers
- IT & Procurement teams within contact centres or service & support / helpdesk environments
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