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The Inner Circle Guide to Cloud Based Contact Centres

10 min read Download White Paper
Author Business Systems UK
Category Cloud Contact Centre Platform

We’ve teamed up with Contact Babel in their latest report: “The Inner Circle Guide to Cloud-based Contact Centre Solutions (4th edition)”. 

This guide aims to provide a detailed and definitive view of:

  • the reality of implementing Cloud-based Contact Centre Solutions
  • vendors and products available for Cloud-based Contact Centre Solutions
  • what the future holds for the Cloud Contact Centres

It’s a must read guide regardless of what stage of the cloud journey you are on.

Here are some of the topics our in-depth guide delves deeper into:

  • Cloud: What is it and who’s using it?
  • Drivers & Inhibitors
  • Supporting Remote Working
  • Proof of concepts and trials
  • Cloud Implementation
  • Performance & Reliability
  • Post Implementation: The results of using cloud
  • The future of cloud-based contact centre solutions

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