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The Inner Circle Guide to Cloud Based Contact Centres

10 min read Download White Paper
Author Business Systems UK
Category Cloud Contact Centre Platform
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We’ve teamed up with Contact Babel in their latest report: “The Inner Circle Guide to Cloud-based Contact Centre Solutions (4th edition)”. 

This guide aims to provide a detailed and definitive view of:

  • the reality of implementing Cloud-based Contact Centre Solutions
  • vendors and products available for Cloud-based Contact Centre Solutions
  • what the future holds for the Cloud Contact Centres

It’s a must read guide regardless of what stage of the cloud journey you are on.

Here are some of the topics our in-depth guide delves deeper into:

  • Cloud: What is it and who’s using it?
  • Drivers & Inhibitors
  • Supporting Remote Working
  • Proof of concepts and trials
  • Cloud Implementation
  • Performance & Reliability
  • Post Implementation: The results of using cloud
  • The future of cloud-based contact centre solutions

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