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The State of the Contact Centre: Embracing the Evolving World of Work

10 min read Download White Paper
Author Business Systems UK
Category Contact Centre Solutions

How have customer service organisations had to evolve during the COVID-19 pandemic?

The crisis has been the fastest cultural transformation of our generation, re-shaping the way we live our lives and redefining how the business world operates.

To gain a better understanding of this, our partner Calabrio surveyed 300 contact centre professionals. These insights reveal key trends that will define the contact centre of tomorrow. 

This guide covers the following topic/themes:

  • A rapid adjustment in customer experience
  • Envisioning the contact centre of the future
  • Leading in the evolving world of work

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