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Social Customer Service - Contact Centres

The Ultimate Guide To Social Customer Service

12 min read Download White Paper
Author Business Systems UK
Category Cloud Contact Centre Platform

Social customer service is complicated.

What may begin as a single tweet can escalate into a battle of voices.

For each customer query that requires a response, this complicated social thread must be understood, deconstructed and assigned to agents with clear intent. 

Technology, with support from a fantastic customer service team, is the only way to achieve this.

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