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Contact Centre Technology

Survey Report: What Contact Centres Are Doing Right Now – WFM Chapter (2020 Edition)

10 min read Download White Paper
Author Business Systems UK
Category Contact Centre Optimisation

Each year, Call Centre Helper run a survey to provide the latest and most valuable insights into the fundamental framework of the contact centre.

Their survey covers multiple topics. These include customer trends, contact centre initiatives and contact centre technologies such as Workforce Management.

As a sponsor of the Workforce Management chapter, we are pleased to help circulate the 2020 results of how contact centres are faring with their WFM technology.

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