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Contact Centre Technology

Workforce Management Performance Checklist

5 min read Download White Paper
Author Business Systems UK
Category Workforce Management

Is your workforce planning running smoothly? Evaluate your service performance and KPIs based on the handy checklist below to see if you’re on track.

Discover if you’ve fallen into some bad habits or are missing out on new opportunities.

Our handy checklist covers: :

  • Making sure your forecast and schedules are in sync
  • Understanding why your KPI targets are set to what they are
  • Ensuring your forecasting algorithms are matching the channel
  • Ensuring you are actively looking for new ways to reduce overhead
  • Conducting “post-mortems” about your goals

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