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Calabrio Community Forum: a group of people, working together to climb a mountain.

Calabrio Community Forum | December 2023

Author Business Systems UK
Category Workforce Management

Business Systems’ expert Workforce Engagement Management (WEM) consultancy team are back with another Calabrio Community Forum.

In the latest Calabrio Community Forum, WEM Consultant – Shaunna Wilson, discusses how businesses can transform and empower their workforce and optimise planning operations with the Calabrio One Workforce Management solution.

Back by popular demand, attendees of the Calabrio Community Forum will:

  • Discover the latest Calabrio One Workforce Management features, including automated forecasting.
  • See Calabrio’s latest Workforce Engagement roadmap

Shaunna will also be joined by Sam Holmes, Resource Planning Manager at GoHenry. Before partnering with Business Systems, GoHenry struggled with unknown adherence scores, forecast inaccuracy, split of activities and ACW. Due to a sustained growth in the contact centre and across the business, the organisation identified the need for a Workforce Management solution and sought Business Systems’ assistance in sourcing one best fit for their needs.

Learn how:

  • Business Systems supported GoHenry to transform and empower their workforce by supporting them through the entirety of the project; from system selection and implementation, through to operational improvements, culture integration and long-term health checks.
  • How GoHenry improved adherence scores, forecast accuracy and ACW usage by implementing the Calabrio One Workforce Management solution.
  • Agent engagement levels increased through new work-life balance processes – GoHenry receive maximum value from their new Workforce Management solution with the help of Business Systems.

Interested in how Business Systems’ WEM expertise can help your company thrive? Head over to our Workforce Management page to learn more.

Fill out the form below to get access to the webinar recording: