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Calabrio Community Forum | June 2024

Calabrio Community Forum | June 2024

Author Business Systems UK
Category Workforce Management

Business Systems is back with another instalment of the popular Calabrio Community Forum series, hosted by WEM Consultant Shaunna Wilson.

  • Are you interested in learning what Calabrio could do for your business?
  • Have you implemented Calabrio already and want to get more out of the solution?
  • Are you curious about how AI can transform your planning strategy?

Then join Shaunna as she:

  • Explores the latest Calabrio One features
  • Highlights important but often missed capabilities
  • Shares her top tips for maximising the value from Calabrio

Shaunna is also joined by special guest Gavin Rogerson, Resource Planning Manager at Home Group, a leading housing association and social enterprise organisation.

Gavin shares his story of how he overcame challenges with inefficient resource allocation, manual processes, and siloed data with the help of Business Systems and his preferred WFM platform, Calabrio.

The partnership resulted in the complete transformation of Home Group’s contact centre and planning operation from one tarred by inefficiencies to a data-driven, agent-centric, and intelligently automated function.

Hear directly from Home Group on how they achieved:

  • Intelligent forecasting
  • Automated scheduling
  • Real-time data and insights
  • Reduced AHT
  • Increased agent engagement
  • Reduced administrative burden
  • ROI within 6 months
  • 90% success rate in meeting SLAs

Watch the latest Calabrio Community Forum on-demand, by filling out the form, below.