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Cloud Comms Advice Hub

Dentsu Aegis implemented Genesys to elevate their contact centre

Author Business Systems UK
Category Cloud Solutions

Dentsu’s existing IT service desk was reliant on a third-party organisation who were unable to provide a modern, reliable service. They needed a flexible global telephony solution.

Genesys Cloud has now been in place for nearly two years for 117 countries with the ability to have 2 sites operating in different languages under separate management. SLA’s are now consistently above 94%.