Mobile Call Recording

With the revised Markets in Financial Instruments Directive (MIFID II) cracking down on rogue trading and introducing greater regulations into the market place, the need to consider what it means to have a robust mobile call recording solution in place is now more important than ever. With the introduction of several recording solutions throughout the years and the implications these have had for organisations, we step back in time to consider the evolution of mobile call recording and the journey...

The solution will further strengthen the position of Business Systems in the UK Financial Services call recording market Business Systems UK (Ltd), a leading independent call recording and workforce optimisation specialist, announced today its ongoing partnership with O2, staying true to its commitment to offer its customers the most advanced solutions that best match their needs. With the addition of O2’s state-of-the-art Mobile Recording technology to its portfolio, the company is able to provide a truly comprehensive proposition to its...

With less than twelve months to go before a UK deadline on City securities firms, to deploy mobile call recording solutions under new regulations, the Financial Services Authority (FSA) told firms at Business Systems recent industry forum to start talking to technology providers to arrange “reasonable and adequate” solutions. Jocelyn McCafferty, a manager in the FSA’s Policy Conduct unit, discussing the cost/benefits, legal and timing issues around mobile recording in the UK, EU and internationally, told delegates: “This deadline is...

Mobile recording for compliance within financial markets is under review across most of Europe. Norwegian regulatory authorities have already taken the plunge, with a 1 April 2011 deadline and the UK follows with enforcement beginning from 14 November 2011. As with all new technology much can be learned from early implementations. As Business Systems engagement in the initial Norwegian projects comes to completion, considerable experience has been gained from which its UK customers will clearly benefit. Offering a wealth of knowledge...

In response to the upcoming FSA deadline for implementing mobile phone recording technology within financial institutions, Business Systems has been busily canvassing industry opinion about how firms would want to see our own Vocal Mobile recording solution modified to best suit their requirements. From the perspective of cost, simplicity and time-to-implement it is evident that a hosted mobile voice recording solution is the popular choice. However many firms stressed the importance of being able to securely keep mobile recordings onsite...

[lastupdated] There is a distinct buzz around mobile phone recording technology at the moment, primarily driven by the financial services market. The precursor for this was last year’s announcement by the Financial Services Authority (FSA) that all trade-related mobile phone conversations must be recorded. Mobile Call Recording Markets The recording of mobile phones is not a new idea. It is already operating successfully within the healthcare market with users such as out-of-hours service providers and GP’s recording the mobile phones...

Providing users of mobile phones with the same level of protection and security as their ‘landline’ based colleagues is a customer message that has grown in intensity in recent years. So much so that demand has been driving technical development and the first systems designed for corporate usage came into operation during 2009. This article provides a summary of the technology being used and how specific customer requirements are addressed. Our first question to customers looking to implement this technology...

London, UK – 16 June, 2010 - Compliant Phones Ltd, UK-based creator of the Mobile Recording Solution recently launched by Vodafone Global, announced today that it has been awarded a second UK patent covering mobile recording GB2460964B. This patent fully covers the method of recording inbound calls ‘in-line’ to a mobile phone by using the network divert function. This patent compliments their existing patent GB2445104B which details the process of recording ‘in-line’. The method of recording inbound calls via call...

... to meet FSA mobile taping regulations. ISLEWORTH, LONDON UK – 30 March, 2010 - Financial institutions don’t need to invest in new call recording systems to comply with any future FSA mobile taping regulations according to independent City call recording specialists, Business Systems (UK) Ltd. Following the FSA’s recent decision to review the exemption on recording staff mobile phones, a number of technology providers have come forward with secure, tamper-proof mobile recording technology designed to meet future compliance requirements....

Thamesdoc provides an essential Out-of-Hours doctors service which operates between 6.30pm until 8.00am the next morning and during weekends. Covering the county of Surrey, Thamesdoc provides this service to over 1.2 million patients ensuring that patients have access to medical facilities when local GP’s are unavailable. The organisation has a dedicated 40 seat call centre which receives inbound calls from patients who have been given the number by their local surgeries. Every patient call is recorded regardless of whether they...

It's simple, it's secure, and it's captured in the network – which means it's easy to integrate into your existing infrastructure! We take a look at how mobile call recording and SMS text recording technology is evolving. It’s been a while since we broached the subject of recording mobile phones and in that time the technology has evolved significantly, making the whole process much easier and more cost effective. In addition, the FSA (now FCA) has recently published proposals, which...

Business Systems have added a new recording solution to the already popular 'Vocal' range of recorders. In response to customers concerns over capturing and monitoring mobile -to-mobile telephone calls, Business Systems has introduced VocalMobile. VocalMobile offers a reliable method of capturing all mobile telephone calls with playback of calls via secure password protected browser access. This solution closes the loop hole in any high security environments such as trading where mobile to mobile communications have not until now been able...