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Contingency planning for a severe flu outbreak

4 min read
Author Business Systems UK
Date Jul 14, 2009
Category Hosted Telephony
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With the recent swine flu outbreak, we have had the privilege of being forewarned about a very probable flu pandemic later this year, going on into 2010. If you haven’t thought ahead and made some plans, you are quite likely to end up in a difficult situation in the coming months..

Scenario:

  • H1N1 becomes more virulent
  • People start dying
  • Department of Health advice is to stay at home and not go to crowded places (like contact centres!)
  • This could last for months…

…what to do?

  1. Panic
  2. Wish you had a plan
  3. Put your contingency plan in place and continue working just like any other day

OPEX provides a self-provisioning call routing and recording service that enables calls to be distributed to groups of people based anywhere – even at home. And with its unique Whisper and PIN functionality, it even makes sure the wrong people can’t answer business calls. And, of course, all calls are recorded and can be accessed and played back from the OPEX secure server using any Internet-connected PC – as long as you have the appropriate security and authentication credentials.

The Financial Services Authority has also recently asked banks to reassess their flu contingency planning in light of the recent outbreak. OPEX Hosting has been consulting with a number of financial institutes on how to record compliantly in the event that a government mandate is put out restricting the movement of people and can assist with any business continuity telephony issues.

OPEX hosted telephony gives customers on-demand access to ‘call centre type’ capabilities like call recording, rota routing and interactive voice response (IVR) at a fraction of the cost and without having to buy or maintain any equipment.

Contact us to find out more about our contingency planning service.
Email [email protected] for more information or call 020 8326 8326