These past few weeks have been promising.
The pandemic lockdown restrictions have slowly started to lift. Shops (and soon even pubs) are gradually starting to re-open.
Businesses are now also complying with a host of new workplace guidelines, designed to create safe workspaces for employees.
According to GOV.UK, the main objective to these guidelines is to: ‘maintain social distancing wherever possible, on arrival and departure’.
As more of us might start to make a gradual return to the office, contact centre workforce planning teams need to carry on doing what they do best – balancing work volumes with workforce capacity, whilst ensuring a high level of customer service.
But this time, let’s not forget they also need to consider the new workplace guidelines…
How can Workforce Management functionality help?
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