These past few weeks have been promising.
The pandemic lockdown restrictions have slowly started to lift. Shops (and soon even pubs) are gradually starting to re-open.
Businesses are now also complying with a host of new workplace guidelines, designed to create safe workspaces for employees.
According to GOV.UK, the main objective to these guidelines is to: ‘maintain social distancing wherever possible, on arrival and departure’.
As more of us might start to make a gradual return to the office, contact centre workforce planning teams need to carry on doing what they do best – balancing work volumes with workforce capacity, whilst ensuring a high level of customer service.
But this time, let’s not forget they also need to consider the new workplace guidelines…
How can Workforce Management functionality help?
The rest of this article can be found exclusively on Scott Budding’s Linkedin Author posts. Check our the rest of this article – ‘How To Manage A Gradual Return To The Office With Workforce Planning’.
