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Contact Centre Technology

OPEX invest in customer support infrastructure for 2009

3 min read
Author Business Systems UK
Date Jan 1, 2009
Category Hosted Telephony

It was over two years ago that Business Systems acquired OPEX Hosting. In that time the OPEX team has grown significantly as has the range of hosted telephony applications.

The portfolio began with just hosted call recording, ACD, self-service IVR and teleconferencing. Today, OPEX now has a wider suite of hosted applications including mobile call recording, campaign management, customer satisfaction surveys, click-to-talk, dialler applications and bespoke virtual switch solutions.

With wider application appeal comes greater customer acceptance and with it the need for additional services. The NHS in particular has become an important customer for OPEX, and the need for 24/7 support to assist NHS all-night services has led to OPEX introducing an extended service with a single 24/7 customer support hotline. This is now available to all customers regardless of sector.

As part of our ongoing programme to establish a sustainable and efficient customer support infrastructure OPEX has also invested in a new website. The new site is content-rich containing downloadable product fact sheets, informative whitepapers and a customer login area with support and product help files. A news section has been added where content will be dynamically uploaded, bringing you the latest news as it hits the wire.
OPEX looks forward to implementing its ongoing customer support programme in 2009 and welcomes your feedback on the new website which can be viewed at