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Speech Analytics Technology

Speech Analytics White Paper

10 min read Download White Paper
Author Business Systems UK
Category Speech and Interaction Analytics

Speech analytics technology has been available for a number of years now and is widely promoted in the contact centre community dividends when implemented in the right way. Why then is there still a reluctance to invest?

An essential guide for organisations reviewing whether or not to invest in speech analytics.

Content Covers:

  • What has stopped investment in speech analytics? – uncovering the ‘why?’
  • Why is speech analytics now more viable? – what dynamics have changed?
  • An expert guide on internal and external factors to consider when procuring analytics

Intended Audience:

  • Customer services directors and managers
  • Customer experience, quality and analytics professionals
  • Contact centre directors and managers
  • Senior management and procurement teams within contact centres
  • Heads & managers of technology & telecomms

View further information on the Speech Analytics technology referenced in the white paper.

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