Hosted Telephony

No matter what we do in business, Management Information (MI) is vital and… if we’re completely honest we can’t get enough of it. OPEX Hosting telephony services benefit from a new customer billing system which gives the end-user valuable and insightful MI. OPEX Hosting is focused on adding value to their customers’ operations at every opportunity, readily identifying that an extremely important part of this value chain encompasses the customers’ billing experience. A complete bureau service from Dataflow ensures OPEX...

It was over two years ago that Business Systems acquired OPEX Hosting. In that time the OPEX team has grown significantly as has the range of hosted telephony applications. The portfolio began with just hosted call recording, ACD, self-service IVR and teleconferencing. Today, OPEX now has a wider suite of hosted applications including mobile call recording, campaign management, customer satisfaction surveys, click-to-talk, dialler applications and bespoke virtual switch solutions. With wider application appeal comes greater customer acceptance and with it...

And record all the calls you want to at the same time – good result! ACD’s have been around for many years but the market has swung firmly towards software-only solutions for good reason. Firstly, it reduces cost of ownership, secondly, there is no capital outlay and thirdly you can switch on extras like call recording with a few extra key strokes. The latest generation of ACD applications are ‘hosted’ and in the case of OPEX Hosting the ACD facility...

Recent years have seen significant development of ‘hosted telephony’ applications as increasingly companies embrace the flexibility of Software as a Service (SaaS). So to kick the New Year off we have shortlisted our top 5 hosted telephony applications available for call centres: 1) Hosted IVR - The ability to automate business processes whilst improving customer handling is a no brainer in today’s contact centre even more so if you can pay for this on a usage-only basis whilst self-administering the...

Call Centres will love the latest SaaS (Software as a Service) offering from OPEX which provides ‘Campaign Management’ as an addition to the OPEX recording suite or if they prefer, as a separate module where the call centre already has an on-premise call recording system. Using a SaaS model ensures that call centres can gain access to the very best campaign management technology without capital outlay; the process is pure ‘usage-based’ pricing, which perfectly suits today’s economic climate If you...

Hosted Contact Centres OPEX Hosting has recently launched its brand new whitepaper entitled “Hosted Contact Centres, Creating a level playing field.” The whitepaper is aimed at decision makers who are reviewing the case for implementing a hosted contact centres solution. It outlines the types of organisations which should be considering hosted applications as well as defining the key enablers and benefits which are driving the trend for hosted technology. The paper also incorporates a useful checklist of points to consider before...

Take one Systems Integrator, a CRM package, some hosted Call Recording and blend together until smooth – serve immediately! Click to talk technology is the latest in a raft of new recording applications developed by our sister company OPEX Hosting to provide real value to users of CRM packages. OPEX is partnering with systems integrator Fujitsu to add ‘click-to-talk’ technology into CRM systems such as ‘Salesforce’. Collectively this is a powerful application that enables sales personnel when reviewing customer data...

OPEX Hosting have recently launched a brand new staff rostering and scheduling service which successfully complements their growing suite of virtual call centre applications. The service incorporates ‘follow me capability’ so that regardless of where the agent or recipient of the call is, be it their desk, mobile or anywhere else the call will effectively follow them. It can be used in different ways depending on the needs of the client. One application of the product is in the event...

East Berkshire Primary Care (EBPC) Out of Hours Services have launched a groundbreaking new initiative using technology from OPEX Hosting to provide GPs and primary care providers in their area with a raft of new telephony services. These ‘in-network’ services are a ‘pay-as-you-go’ business package and deliver call recording, call routing and messaging, which provide numerous time and money saving benefits. Up until now, call recording to small-distributed locations like surgeries is expensive with the traditional on-site equipment model. EBPC...

In a move that will significantly enhance its customer offering, Business Systems UK Ltd completed the acquisition in June of the voice and data software company BeVoice Data Systems Ltd. Business Systems’ core business is the provision of Call Recording and associated WO (Workforce Optimisation) services, whereas BeVoice specialise in hosted telephony solutions and systems integration. Business Systems acquisition of BeVoice further strengthens the company’s offering of ‘in-network’ services through its subsidiary OPEX Hosting and greatly enhances its systems integration...

As a contact centre solutions company ‘seizing the opportunity’ is at the heart of Carpeo’s business strategy and this is just what they have done by connecting to the latest in-network services hosted by OPEX for hosted call recording and much more. Working closely with OPEX Hosting the sister company to Business Systems, Carpeo implemented three powerful in-network applications with zero capital expenditure and was able to dynamically scale their usage and revenue costs based on their business demands. The...

An intelligent predictive dialler, with OFCOM compliant outbound calling services is just one option! OPEX Hosted Telephony Services have just launched OPEX IPD. Enabling small and large organisations to enjoy the productivity benefits of automated dialling, it maximises resource without high capital outlay. It uses the OPEX hosted model, enabling organisations to ‘Pay-As-They-Go’. This solution works differently to ‘Progressive’ or ‘Power dialling’, reducing silent and abandoned calls by predicting what calls and customer information records are needed, according to the...