AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Workforce management software
Ensure the right people are in the right place at the right time. AI-powered forecasting, real-time scheduling, and shift automation help you optimise resources and manage demand fluctuations efficiently.
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue Light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial Services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & Leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
Supporting Leeds Building Society with Colleague Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
Interaction Analytics – Driving Service Excellence
The bank identified that they didn’t have sufficient visibility and insight into their calls. Although they could obtain information from their agents, they felt they were lacking in data regarding the customer experience.
The two companies form a Global Partnership Alliance to extend the reach of their service and support network [Press Release] Business Systems (UK) Ltd, a leading independent call recording and workforce optimisation specialist, announced today its Global Partnership Alliance with Wilmac (USA) as part of its continuing commitment to cater to its customers’ service and support needs on a global scale. With the newly formed partnership, Business Systems is able to provide to its global customers a truly comprehensive service and...
Business Systems’ partner, Teleopti, has been named a top Workforce Management (WFM) provider by DMG Consulting LLC in the 2016 WFM Product and Market Report. As detailed in the report, Teleopti WFM received a perfect overall customer satisfaction score and also achieved a perfect rating in key categories including training, implementation, vendor communication and product innovation. Overall, Teleopti WFM ranked ahead of other major WFM vendors like NICE, Aspect and Verint. Working with a partner that has been rated top...
Business Systems implements the Vocal Wordwatch portal to help the bank meet its regulatory obligations. [Press Release] – Business Systems (UK) Ltd, the UK’s leading independent call recording and workforce optimisation specialist, today announced the successful deployment of the Vocal Wordwatch portal by a major multinational financial institution. Vocal Wordwatch is a cutting edge virtualised playback portal that enables organisations who store their recordings for compliance purposes, to search, replay and export all legacy audio files with their metadata from different...
Despite the clear benefits, adoption of workforce management has still to pick up with only 29% of respondents having a solution in place Large contact centres driven by the insurance sector seem to be ahead of the curve in workforce management adoption 90% of those who have a workforce management solution in place do not derive the expected value [Press Release] – Business Systems (UK) Ltd, a leading independent call recording and workforce optimisation specialist, today released results of its new...
Isleworth, UK – May 08 2013 - BT and Standard Life have been awarded Outsourcing Partnership of the year in the FStech awards, beating off fierce competition and more impressively achieving this within the first year of the partnership. In the five year outsourcing deal, BT have been tasked with providing Standard Life, a leading provider of long term savings and investments, with a Wide Area Network (WAN) refresh as well as management of IP Telephony, Contact Centres, Contract Management,...
There are few partnerships that have stood the test of time as well the one that exists between Business Systems and Nice. Since introducing the Nicelog to the UK in 1994 both companies have worked hard to bring together the best combination of product and associated Professional Services; the ultimate goal being the best possible solution for our customers. 10 years on Business Systems remains uniquely Nice's premier reseller and only systems implementer in the UK; Richard Mill Managing Director...
2003 was a milestone year for BSL and one that brought big benefits in both products and services to our customers; our drive last year has been twofold. Firstly, to improve the level of professional services to our Enterprise level customers, focusing on better system payback. This included developing ‘PIPs’, profit improvement plans for organisations ensuring maximum returns on new system investments. Secondly, to bring smarter systems technology at lower cost to our customers in the general business and Public...