AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Calabrio Workforce Management (WFM)
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
How Reed Wellbeing Transformed Diabetes Prevention with AI-Powered Proactive Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Supporting Leeds Building Society with Colleague Engagement
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans Isleworth, January 11, 2021 - Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm, August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans. Business Systems (UK) Ltd was founded by Richard Mill and Stephen Thurston in 1987 when they recognised a need for call recording in the...
Business Systems (UK) Ltd partner with New York based, Market Communications to provide recording solutions to the financial trading floor environment Isleworth, December 10, 2020 - Business Systems (UK) Ltd, a specialist in Enterprise Communications solutions has partnered with Market Communications in New York to provide robust and legally compliant recording solutions to the financial trading floor environment. Through the collaboration, BSL and Market Communications can provide customers with a more comprehensive recording management system that features a sleek, easy-to-use dashboard for viewing...
Isleworth, October 02, 2020 - Business Systems, a leader in Enterprise Communications Solutions, are pleased to announce that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 12 framework for Cloud Software. Local and Central Government Customers can access the framework and choose Cloud Software technologies such as: Workforce Optimisation, Cloud Contact Centre Platforms, Robotic Process Automation, Video Conferencing, Video Management, Digital Interviewing, Call Recording & Retrieval and Mobile Call Recording. Crown Commercial Service (CCS) supports the public sector to...
BSL Update - COVID-19 - 31st March 2020 All of our services have been transitioned successfully to a remote working model – you will not have noticed any difference during this change. We have done this to protect the health of our staff, our partners, and you, our clients, during this time of emergency. For your peace of mind, our technology is secure, and of the same high quality that we provide to our public sector emergency services customers. The work...
Business Systems (UK) Ltd Shortlisted for the European IT & Software Excellence Awards 2020 Leader in OPX deployment nominated for ‘Vertical Application Solution of the Year’ London, March 16, 2020 – Business Systems (UK) Ltd (BSL), a market leader in workforce optimisation technology solutions, is delighted to announce it has reached the finals of the European IT & Software Excellence Awards, whose winners will be unveiled on the 19 March at the Royal Garden Hotel, London. Now in their 12th year, the European IT &...
NEW YORK, March 9, 2020– Cloud9 Technologies ("Cloud9"), a leader in cloud-based communications, has partnered with Business Systems (UK) Ltd (“BSL”), a specialist in call recording and workforce optimization solutions, to provide more robust and legally-compliant cloud-based recording solutions for institutional traders. Through the collaboration, Cloud9 and BSL can provide customers with a more comprehensive recording management system that features a sleek, easy-to-use dashboard for viewing data. Cloud9’s purpose-built communication and data digitization platform captures voice conversations of institutional traders that...