AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Calabrio Workforce Management (WFM)
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
How Reed Wellbeing Transformed Diabetes Prevention with AI-Powered Proactive Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Supporting Leeds Building Society with Colleague Engagement
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
Business Systems and NICE’s longstanding relationship continues to flourish as Business Systems picks up ‘Service Partner of the Year’ at NICE Interactions 2023. London, August 2023 - Business Systems, a leading provider of compliance and customer experience solutions has been awarded the title of ‘Service Partner of the Year’ by its valued partners, NICE. As a trusted leader in the digital transformation and regulatory compliance landscape, Business Systems has operated a ‘Service Centre of Excellence’ for NICE products since...
Business Systems signs a channel partner agreement with NTT TechnoCross Corporation, offering organisations the ability to unlock real time, actionable insights from their voice communications. Business Systems (UK) Ltd, a leading provider of compliance and customer experience solutions has signed a channel partner agreement with NTT TechnoCross Corporation, a global provider of cutting-edge technology solutions. The agreement will bring ForeSight Voice Mining to the UK market, offering organisations the ability to unlock real time, actionable insights from their voice communications. ForeSight...
Business Systems and Motorway have achieved recognition as joint finalists in The Forum Awards 2024, within the Partnership category. The Forum Awards are renowned as a benchmark for excellence within the Resource Planning and Contact Centre industries, acknowledging remarkable achievements within this dynamic space. The ‘Partnership Award’ celebrates collaborations that redefine industry standards and showcase a shared commitment to innovation and success. Business Systems and client, Motorway, earned their nomination for a collaborative project where Business Systems played a pivotal...
Leader in Enterprise Compliance and Customer Experience Solutions, Business Systems Limited has moved into a new state-of-the-art London office as it continues to expand its client portfolio. The company, which provides call recording and customer experience solutions to some of the largest contact centres and financial organisations in the world, has been based in its Isleworth office since the early 1990s. However as the business continues to expand its client base, employee and solution offering, it has made the decision...
The award will make it easier for public sector organisations to access Business Systems' innovative solutions and expertise for a tenth year London, September 12, 2022Leader in Enterprise Compliance and Customer Experience Solutions, Business Systems has announced their supplier status on the Crown Commercial Service’s (CCS) G-Cloud 13 framework for Cloud Software for the 10th year running. Local and Central Government Customers can continue to access the framework and choose Cloud Software technologies such as: Workforce Optimisation, Cloud Contact Centre Platforms,...
The partnership will improve agent engagement and provide an effortless service for outstanding customer experience. Isleworth, UK: 22 June 2022 Business Systems has announced that all-inclusive electric car subscription service Onto is set to implement Cloud Contact Centre Platform, CXone, to support its customer experience growth plans. Onto will deploy skills-based routing capabilities and a smart knowledge management system to meet consumers at their point of need while making the right self-service answers easy to find. An Omnichannel agent interface...
Business Systems are delighted to announce our partnership with this year’s Nurture programme which aligns very closely with our core ‘People First’ value. The partnership, provided by data specialist, Eden Smith Group is an education programme which partners universities and businesses like Business Systems to create a hybrid internship opportunity. We hope to foster an environment where students from the programme can play to their strengths, do interesting work, achieve their full potential and enjoy the journey. An investment in...
Business Systems is pleased to announce high commendation for the Best Healthcare Analytics Project at the HSJ Partnership Awards Westminster, 23 March 2022 On 24 March 2022, in a private awards ceremony held at Park Plaza, Westminster, Business Systems , Integrated Care 24 and CLEO Systems received a high commendation for the ‘best healthcare analytics project for the NHS’ category at this year’s HSJ Partnership Awards. The accolade recognises their ongoing innovative and collaborative partnerships with the NHS and commitment...
BSL stands in solidarity for all those fighting for their freedom Our teams at Business Systems (“BSL”) remain deeply concerned, shocked and disheartened by the ongoing violence that we are witnessing in Ukraine. We not only stand in solidarity for those fighting for their lives and for their freedom, but also wish to express our unequivocal commitment to support the nation and its people. As part of this commitment, BSL are coming together to provide support to those in need....
Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards Business Systems, Integrated Care 24 and CLEO Systems are delighted to announce that its NICE Nexidia Speech and Text Analytics project has been shortlisted for Best Healthcare Analytics Project for the NHS at the HSJ Partnership Awards 2022, recognising their outstanding contribution to healthcare – in what has been an exceptional and challenging period across the sector. Despite the demanding circumstances of the past 2...
Business Systems implements NICE CXone at homeware retailer to support its ambitious growth plans. Isleworth, 02 August, 2021 Business Systems (BSL), a leading provider of Workforce Engagement Management solutions has just announced that online homeware retailer Cox & Cox has implemented a Cloud Contact Centre Platform, NICE CXone to support their ambitious growth plans. The solution recently went live in July to coincide with Cox & Cox’s exciting new autumn launch range which started in August. Cox & Cox is...
Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist acrinax, its first transaction. Isleworth, 15th March 2021 Business Systems (“BSL”) is pleased to announce that it has acquired acrinax for an undisclosed consideration. Passionate about Customer Experience, acrinax delivers Contact Centre-as-a-Service (“CCaaS”) and Workforce Engagement Management (“WEM”) solutions to enable their customers’ digital transformations. The business’ mission is to support enterprise customers as they transition their contact centres to the cloud, designing, implementing, supporting,...