Business Systems and NICE’s longstanding relationship continues to flourish as Business Systems picks up ‘Service Partner of the Year’ at NICE Interactions 2023. London, August 2023 – Business Systems, a leading provider of compliance and customer experience solutions has been awarded the title of ‘Service Partner of the Year’ by its valued partners, NICE. As a trusted leader in the digital transformation and regulatory compliance landscape, Business Systems has operated a ‘Service Centre of Excellence’ for NICE products since the early 90’s and has consistently been at the forefront of the unique combination of Interaction Management and Workforce Optimisation solutions that help organisations drive growth and elevate Customer Experience. By prioritizing customer satisfaction, delivering innovative solutions and leveraging its extensive expertise, Business Systems has played a pivotal role in driving success for both itself and NICE, where both organisations have worked together to deliver transformative solutions to some of the largest contact centres and financial organisations globally. “We are proud to receive this award from NICE, as well as seeing one of our strategic clients win the Cloud Implementation award at the same time. The trust we have built and the shared objectives we have defined with NICE underpin both the long term success of our relationship, and our ability to be a trusted advisor for our clients. We’re excited to see their technology vision unfold and look forward to using it to advance strategic goals across our client base.” said Adam Kantor, CEO of Business Systems. As the industry rapidly continues to evolve, Business Systems remains at the forefront of innovation, continuing to adapt to meet the dynamic needs of its clients. This award underscores Business Systems’ ability to deliver high-quality solutions, unparalleled customer service, and a level of expertise that positions it as the preferred service partner in the digital transformation and regulatory compliance sector. About Business Systems For over 30 years, Business Systems (BSL) has been a trusted leader in the digital transformation and regulatory compliance landscape. Our dedicated team of expert’s crafts customised, innovative solutions, spanning system & process design, project management, and service delivery, to drive growth and elevate Customer Experience (CX) – and can wrap it all in a managed service. About NICE NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. Share this on socials
Press 23 April, 2025 Business Systems Shortlisted at the 2025 Comms Business Awards We’re excited to share that Business Systems has been shortlisted for ‘Large Reseller of the Year’ at this year’s Comms Business Awards. The Awards celebrate outstanding performance and innovation across the UK’s technology channel – and being recognised as a finalist reflects the progress we’ve made in helping organisations transform their customer experience and
Press 27 February, 2025 Business Systems Ltd appoints Andrew Jacobs as Managing Director Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it continues to drive forward its strategic growth in the contact centre sector. Having served as Chief Architect and successfully managing the company’s operational and technical functions, Andrew
Press 25 November, 2024 Home Group transforms contact centre operations with the help of Business Systems Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and social care, has partnered with Business Systems Ltd, an industry expert in digital communications solutions, to help transform its contact centre operations. After a thorough evaluation, Home Group selected Business Systems Ltd, leveraging the Crown Commercial Framework, to implement
Press 25 November, 2024 Motorway and Business Systems Ltd scoop the Partnership Award at The Forum 2024 Awards Business Systems Ltd and Motorway, the UK’s fastest growing used-car marketplace, have been announced as the winners of the Partnership Award at The Forum’s prestigious 2024 Awards. The Forum, which is focused on raising standards in customer operations, hosts the annual awards to showcase successful initiatives in customer operations. It includes recognising innovation and best
Press 25 November, 2024 IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies IPC, a premier communications and compliance solutions provider has announced a strategic partnership with Business Systems Ltd (“BSL”), a leading provider of compliance and customer experience solutions, to support organisations to future proof their data management strategies. IPC has added Wordwatch, Business Systems’ cutting-edge Communications Compliance Management solution, to its Trading Communications Systems portfolio, providing
Press 25 November, 2024 Business Systems appoints Mike Wardell as CEO, ushering in a new era of innovation and growth Business Systems (UK) Ltd, a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). Mike joins Business Systems from Giacom, where he served as CEO and led the transformation of the business into a cloud marketplace, achieving remarkable success with
Press 25 November, 2024 Business Systems launches new Wordwatch Partner Program Business Systems (UK) Ltd (“BSL”), a leading provider of compliance and customer experience solutions, has today announced the official launch of their highly anticipated Wordwatch Partner Program. The program empowers Business Systems’ partners to become Communications Compliance Management providers and enhance their clients’ compliance readiness, recovery, and analysis of interaction data. The Wordwatch Partner Program
Press 25 November, 2024 Business Systems and Teneo.ai Announce Strategic Partnership to Revolutionise Contact Centres with Advanced Voice Automation and Generative AI Cut Contact Centre Costs through Full Automation, Including Voice and Generative AI, and Achieve Over 95% Accuracy in Voice AI Business Systems, a leader in customer experience (CX) and contact centre solutions, and Teneo.ai, a cutting-edge, vendor-agnostic conversational AI orchestration provider, today announced a strategic partnership to revolutionise contact centres with Voice Automation and Generative