With 53% of UK adults exhibiting characteristics of vulnerability, managing customer interactions ethically and efficiently is more important than ever. The Financial Conduct Authority (FCA) mandates that businesses proactively identify and support these customers – yet, many contact centres struggle with compliance, agent enablement, and ensuring a seamless customer experience.
In this exclusive webinar, Customer Experience Experts, Hamish Cliff and Malcolm Elliot, will explore how AI-powered voice mining solutions are transforming customer service. Learn how businesses can leverage voice mining to:
✅ Detect and support vulnerable customers in real time
✅ Ensure compliance while reducing operational risks
✅ Empower agents with AI-driven insights and personalised coaching
✅ Improve customer satisfaction through better engagement
We’ll share case studies and actionable insights from businesses that have successfully implemented AI-powered solutions to enhance agent performance, streamline compliance, and reduce penalties.
This webinar is ideal:
- Contact Centre Leaders navigating compliance challenges
- CX & Operations Leaders seeking to improve customer interactions
- Technology & Digital Transformation Professionals exploring AI-driven contact centre solutions
- Compliance & Risk Managers ensuring adherence to regulations
Key Takeaways:
- The latest FCA guidelines on vulnerable customer management
- How Voice Mining augments agent capabilities and ensures compliance
- The role of real-time AI insights in improving customer interactions
Don’t miss this opportunity to gain a competitive edge in customer service while ensuring compliance and operational excellence
