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Business Systems has recently been accepted as an NHS approved supplier for voice and data recording and quality monitoring solutions, after a thorough evaluation process, by the NHS Purchasing and Supply Agency. The contract awarded to Business Systems under the NHS purchasing framework makes the company a preferred supplier until 31st August 2008. We were chosen to supply the NHS throughout the UK, because of the high quality of our professional services, our stability within the market place, and because...

Business Systems has joined with the Institute of Customer Service (ICS), becoming the first associate member to provide interaction recording technology and consultancy to help measure, manage and improve customer service levels. "Customer expectations are high and constantly changing, and for this reason the ICS provides a support framework for its members to develop and improve the service they offer by learning from the experience of others and from industry research. We welcome Business Systems as an associate member. They...

The biggest news this month by far is the release of Nice Perform Version 9. If you haven't heard about this all singing all dancing new recording platform from Nice, then catch a glimpse at either Call Centre Expo or the City of London Call Recording Showcase (London, November 30). If you can't make either of these dates, contact your Account Manager or alternatively, we can arrange this for you, just Email us at [email protected]. Just some key highlights of...

01/09/2005 - Business Systems managed to restore an existing call recording solution with the NiceUniverse quality management software solution, for Lifestyle Services Group (LSG) and sister company Policy Administration Services (PAS) in 2008, providing specialist services. Established in 2000, PAS provides mobile phone insurance administration for Phones 4u, one of the largest independent mobile phone retailers in the UK. Based in Crewe, PAS have a 170 strong call centre team dedicated to dealing with both in and out bound calls...

Recently the DTI Information Security Breaches Survey found that despite 99% of large companies having anti-virus software in place, 68% still suffered from virus infection. If your Call Recording system is attached to the network it could well be at risk and you should take steps to protect it. What you should know and do There is no way of knowing how malicious the next virus attack will be or when it is going to happen. Last year's Blaster Worm...

Vocal Recorders takes another step towards providing one of the most comprehensive recording platforms available today with ASC of Germany agreeing to use its technology to power two new elements of the Vocal Recorder range. ASC call their technology 'Evolution' and this name will be continued under the Vocal badge, with the new products shipping from June 1. "The use of this technology can provide further cost savings to many of our customers who are large capacity users, as channel...

NICE recently announced product cessation of their DDS3 tape drives which were produced exclusively for use in version 7, 8.1, and 8.5 NICElog recorders. If you are using the older version 7 and 8.1 models here are your options and suggested actions. Firstly, only this specific DDS3 drive will work in your recorder, so supply is limited to what is on the stockroom shelf right now. Business Systems has bought up all available stock and calculate that we can continue...

"Come on lads, the Wordnets are this way!" For those of you that have 'Wordnet' recorders, this article is dedicated to you. Due to the abrupt withdrawal of the Wordnet series by NICE there has been serious customer concern about the viability of ongoing support to this established product group. BSL have considerable supplies of Wordnet recorders and spare parts for all the Wordnet models whether they be Series 1, 2, or 3's. For our customers situated in the UK...

[Last Updated: August 2016] For the more information on QM, Check out our Quality Monitoring Advice Hub and our latest industry report on The state of Quality Monitoring - 2016 in the UK. In almost every contact centre agents' calls are monitored and evaluated by their supervisor or a quality specialist. But is your contact centre receiving real value from this quality monitoring process? If your agents are being evaluated just a few times a month and the results are merely...

What do the Leaning Tower of Pisa, London's Broadgate and a large pile of voice recorders have in common - more than you might think! Everyone knows that the 'Leaning Tower of Pisa' leans but not necessarily why it leans. The answer strangely enough, is due to wet soil which is in effect 'lifting' the tower on one side. In the 1990's steps were taken to stop the lifting process by placing 900 tonnes of lead blocks at the base...

Linking your recorder to your business data Hearing a customer complaint firsthand or listening to what they are telling you about your service is one of the most useful business analysis tools you can have. Call recording systems provide raw data for this application but can fail to provide sufficient search criteria to find the data that is of real value. Metaphorically, you need to separate the wheat from the chaff. But how? What you essentially want to do is...

'Domain Secure' Call Recording In response to a clear market need for flexible recording services, Business Systems has introduced 'Pay-As-You-Go' Call Recording. This specialist service ensures complete control over your recorded calls remains with you. A bespoke call recorder is implemented at your site, configured to your telephony system and network. Any type of telephony can be captured, including VoIP. An agreed billing period is settled with usage-only charging from 0.75 pence per recorded minute, which means no capital expenditure...