AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Workforce management software
Ensure the right people are in the right place at the right time. AI-powered forecasting, real-time scheduling, and shift automation help you optimise resources and manage demand fluctuations efficiently.
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue Light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial Services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & Leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
Supporting Leeds Building Society with Colleague Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
Interaction Analytics – Driving Service Excellence
The bank identified that they didn’t have sufficient visibility and insight into their calls. Although they could obtain information from their agents, they felt they were lacking in data regarding the customer experience.
Don't forget that manufacturer support for Wordnet Series 2 and related applications such as Recorderlink and SARA ended in May 2006. If you use these systems you should have scheduled replacement by now so as not to be caught out if things go wrong. If you have planned to continue using these systems for the foreseeable future, then you are running your system at risk and we would strongly advise that you consider enrolling in our a Long Term Support...
Check out the Business Systems Long Term Support Programme designed for customers of Nice using superseded versions of Wordnets, Mirras, or Nicelogs. Business Systems offers extended service options beyond the manufacturers. Places on the long-term support programme are limited due to the limitation of spares that have been stockpiled. To ensure a place on this programme, register your interest online here.
NICE recently announced product cessation of their DDS3 tape drives which were produced exclusively for use in version 7, 8.1, and 8.5 NICElog recorders. If you are using the older version 7 and 8.1 models here are your options and suggested actions. Firstly, only this specific DDS3 drive will work in your recorder, so supply is limited to what is on the stockroom shelf right now. Business Systems has bought up all available stock and calculate that we can continue...
"Come on lads, the Wordnets are this way!" For those of you that have 'Wordnet' recorders, this article is dedicated to you. Due to the abrupt withdrawal of the Wordnet series by NICE there has been serious customer concern about the viability of ongoing support to this established product group. BSL have considerable supplies of Wordnet recorders and spare parts for all the Wordnet models whether they be Series 1, 2, or 3's. For our customers situated in the UK...
What do the Leaning Tower of Pisa, London's Broadgate and a large pile of voice recorders have in common - more than you might think! Everyone knows that the 'Leaning Tower of Pisa' leans but not necessarily why it leans. The answer strangely enough, is due to wet soil which is in effect 'lifting' the tower on one side. In the 1990's steps were taken to stop the lifting process by placing 900 tonnes of lead blocks at the base...
As NICE bring the curtain down (figuratively speaking) on the Wordnet 3 we say goodbye to one of the longest running shows in Call Recording history, - bravo, encore and jolly well done! Okay, now let's move on:- So you have a Wordnet (Series 1, 2 or 3), all of which are now obsolete, what are your options? In short, whatever you want them to be. Because Business Systems has stockpiled spares for all of these models, we are offering...
We know it's trivia - but it's also a bit of fun! A big thank you to all those people who contributed with pictures of old style communications rooms In our quest for the classic ‘early days' of voice recording this is the best example so far. Our historical analysts went into overdrive on this one and suggestions put forward were; an early example of a Mauritanian call centre, the Chad Camel Futures Market and the control room for the...
There are few partnerships that have stood the test of time as well the one that exists between Business Systems and Nice. Since introducing the Nicelog to the UK in 1994 both companies have worked hard to bring together the best combination of product and associated Professional Services; the ultimate goal being the best possible solution for our customers. 10 years on Business Systems remains uniquely Nice's premier reseller and only systems implementer in the UK; Richard Mill Managing Director...