AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Calabrio Workforce Management (WFM)
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
How Reed Wellbeing Transformed Diabetes Prevention with AI-Powered Proactive Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Supporting Leeds Building Society with Colleague Engagement
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
This event has now taken place. Click here to visit our resource hub. Join Business Systems at the Local Government Procurement Expo. Bringing together buyers, suppliers and procurement leaders from across local government, LGPE provides extensive skills development, networking, collaboration and product showcase opportunities for organisations working within or exploring ways to enter the UK’s local government procurement marketplace, worth more than £63 billion a year. Learn more here. This event has now taken place. Click here to visit our...
XLoD Global - London returns stronger than ever, bringing together the most senior leaders in financial services to explore the evolving landscape of non-financial risks, enterprise wide. Join us for this prestigious event as we delve into the latest challenges and best practices across the 3 lines of defence. Learn more here.
Join Business Systems at the practitioner-led annual conference designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”. Learn more here.
This event has now taken place. Click here to visit our resource hub. Conversational AI technology is transforming contact centres forever. Are you looking to drive value from current and future AI-based technologies? Join Business Systems' Head of Consultancy, Hamish Cliff, and Digital Transformation Strategist, Barry Webb, at the Directors Club virtual AI Expo for Contact Centres. The team will discuss AI-based technologies to enhance CX and achieve better business outcomes. They will also provide support, guidance, and expertise for...
With the fourth industrial revolution in full swing and current trends towards automation, cyber-physical systems, IoT, and cognitive computing on the rise, customer experience has become a top priority for global companies. The way businesses interact with customers is evolving, and real-time two-way dialogue is now expected. Previously, this communication was one-way, but the prevalence of social media, mobile technologies, and artificial intelligence has significantly transformed this relationship. The responsibility for optimising this engagement falls on the shoulders of customer...
This event has now taken place. Click here to visit our resource hub. Join Business Systems at NICE Interactions International 2024 on June 24th & 25th at Woolwich Works in London, alongside other prominent CX leaders, and learn about delivering seamless CX in the digital era. Experience first-hand the latest innovation, insights, expert analysts and best practices you need to transform your business. Learn how to master AI in customer experience from the biggest community of global CX leaders.
This event has now taken place. Click here to visit our resource hub. Business Systems will be in attendance at the upcoming Social Housing Strategy Forum 2024. Designed for C-suite executives and directors from leading UK housing associations, the forum is a bi-annual, invitation-only event. The event offers ground-breaking perspectives on current and emerging challenges facing the sector, with discussions focused on practical solutions for these areas of development. It presents a valuable opportunity to gain critical insights, forge new...
This event has now taken place. Click here to visit our resource hub. Wordwatch will be exhibiting at this year's Global RegTech Summit 2024, being held in London on 16th May.
Wordwatch will be in attendance at this year's Financial Services Risk & Compliance Conference, being held at The Law Society in London on 18th April. The event is a key opportunity to network with industry peers and gain insights into the emerging trends within financial services risk and compliance. This year's conference will focus on developing new, robust and streamlined risk and compliance strategies for financial services.
Business Systems is back with another instalment of the popular Calabrio Community Forum series, hosted by WEM Consultant and Calabrio Expert, Shaunna Wilson. Are you interested in learning what Calabrio could do for your business? Have you implemented Calabrio already and want to get more out of the solution? Are you curious about how AI can transform your planning strategy? Then join Shaunna on Thursday 6th June at 10am where she will: Explore the latest Calabrio WFM features and why...
This event has now taken place. To watch the on-demand session, please click on the banner below. Vulnerable customers are at greater risk of harm due to financial, health or capability constraints. It is vital organisations understand how to identify vulnerable customers and tailor their services to provide additional support. Join Shaunna Wilson at Business Systems, Scott Budding at Calabrio, and Jamie Airey at UK Power Networks to understand how UK Power Networks became leaders in their field in terms...
Business Systems’ expert Workforce Engagement Management (WEM) consultancy team are back with another Calabrio Community Forum. In this webinar, host - WEM Consultant, Shaunna Wilson - discusses how businesses can transform and empower their workforce and optimise planning operations with the Calabrio One Workforce Management solution. Back by popular demand, attendees of the Calabrio Community Forum will: Discover the latest Calabrio One Workforce Management features, including automated forecasting. See Calabrio’s latest Workforce Engagement roadmap. Have the chance to partake in...