AI & automation
Effortlessly scale, reduce inbound demand and automate routine tasks with conversational AI and intelligent automation.
CX management
Deliver seamless, omnichannel customer journeys with scaleable cloud platforms and integrated tools.
Monitoring and compliance
Record, archive and govern all communications securely to ensure compliance and reduce risk.
Workforce management
Forecast accurately, schedule efficiently and empower teams with real-time performance insights.
Conversational AI solutions
Empower your contact centre with Agentic AI. Deliver seamless, natural conversations across voice and digital channels, cut costs through large-scale automation, and provide always-on, scalable self-service.
Real-time interaction guidance
Support agents in the moment with live AI insights. From sentiment analysis and context-aware recommendations to compliance support, empower colleagues to deliver better outcomes in every interaction.
Proactive engagement
Engage customers at the right moment with AI-powered automation. Reduce inbound demand with intelligent outbound notifications, personalise journeys with smart segmentation, and increase self-service adoption.
CCaaS solutions
Modernise your contact centre with flexible, cloud-native platforms that scale with demand and customer expectations. Ensure agility, faster deployments, and seamless integration - while reducing costs and improving service quality
Compliant call recording software
Capture and secure every interaction with tamper-proof, FCA, MiFID II, PCI DSS and GDPR-compliant call recording. Ensure audit-readiness with real-time monitoring, automated policies, and rapid retrieval.
Communications governance & archiving
Eliminate risk with a single, centralised platform for all records. Ensure regulatory assurance with verified chain-of-custody, automated retention policies, and fast, scalable search.
Interview recording
Accurately capture investigative and evidential conversations with secure, tamper-evident recordings. Deploy across custody suites, mobile, or remote settings, fully integrated with case management systems.
Calabrio Workforce Management (WFM)
Performance management software
Boost agent engagement and performance with real-time KPI tracking, automated coaching, and personalised learning dashboards. Drive continuous improvement at scale.
Interaction analytics
Unlock insights from every customer interaction with AI-powered analytics. Detect sentiment, spot compliance risks, and support agent coaching with real-time intelligence.
Blue light
Ensure evidential integrity and resilience with secure, compliant communication for blue light.
Financial services
Strengthen compliance, efficiency, and CX with tailored financial communication solutions.
Government
Modernise public sector services with secure, compliant, citizen-focused communication solutions.
Utilities
Optimise customer service and resilience with AI-driven communication for utilities.
Retail
Deliver seamless, omnichannel retail experiences while reducing costs with smart automation.
Housing
Transform housing services with automation and AI, supporting tenants and reducing costs.
Travel & leisure
Enhance customer journeys with scalable, secure, and personalised travel communication solutions.
How Reed Wellbeing Transformed Diabetes Prevention with AI-Powered Proactive Engagement
With a busy contact centre managing on average one million interactions every year, a growing workforce, and a commitment to maintaining a positive customer experience, the team identified a need to implement a robust system to manage team rotas, while…
Supporting Leeds Building Society with Colleague Engagement
Experian® drive business change and customer retention with Analytics
Prior to implementing speech analytics, business insight was derived from the telephony and IVR systems as well as anecdotal information shared by agents. It was evident to Experian that better technology could deliver these results faster and more effectively.
About the Webinar We all want to do more with less, benefiting from a more efficient and productive operating model. Unfortunately, there is no one magic formula or quick fix to achieve this. However, with slight incremental changes, contact centres can formulate a powerful workforce engagement management strategy to reduce costs across the board. So, join Business Systems and Calabrio in an interactive webinar as we share with you our top 9 ways contact centres can reduce costs (with real-life...
About the Webinar Forecasting and scheduling accurately within a contact centre is key to a successful operation. However, many contact centre leaders and workforce planners face challenges with their forecasting and scheduling accuracy, with these challenges ranging from hybrid working, historical data, agent engagement and the rise of digital channels. Join Phil Anderson, Director at The Forum, he will be discussing how contact centres can address their top scheduling and forecasting challenges with Scott Budding and Neil Draycott of Business...
BSL & NICE InContact Webinar: Navigating & Adapting Your Contact Centre For The Future Watch a recording of this webinar! Navigating and Adapting Your Contact Centre For The Future Moving to a work from home model could be one of the most unexpected things that’s ever happened to your Contact Centre. But it’s not impossible to work through this. In fact, it’s possible to improve remote agent performance and customer satisfaction, while also dealing with all the unique challenges of a remote workforce. We've teamed up...
Running a Contact Centre when some of your team could be working remotely can be difficult and will throw many challenges in your way. How can you be armed to combat these challenges? Watch a recording of this webinar! Top Tips for combating challenges in the Contact Centre during COVID-19 Topics Covered: A balancing act between demand while striving to provide a good customer serviceHow can you proactively manage the demand to alleviate some of the pressures? Keeping a pulse...
Adapting to remote working has been a challenge, but now it’s time to focus on moving forward. So we've teamed up with our partner Calabrio to discuss WFM Top Tips that yield results during the COVID-19 outbreak. Webinar Replay: How WFM can be used to adapt to 'The New Normal' Topics Covered: Use real time adherence, intraday management and flexible on the go forecasting/scheduling to support your agents and protect service levels Boost agent morale and productivityHow can you meet customer expectations...
It’s time to evaluate what has been a difficult year and plan for 2021. So we teamed up with The Forum to discuss agent engagement, staff productivity and the customer journey in 2020 and beyond... Watch the recording for this webinar! Webinar Replay: Navigating and Adapting Your Contact Centre For The Future Setting clear metrics and measuring staff productivity to drive the right outcomes and behavioursFinding ways to become more efficient and drive continuous improvementCreating a culture of coaching and productivity for...
About NICE Interactions Live 2021 This FREE 2-day global virtual event, hosted by our partners NICE will take you into the future of customer experience. Hear from our inspiring keynotes, see real customer use cases, interact with product evangelists, and learn how to use the latest innovations in cloud, digital, analytics, AI and automation. Business Systems Stand As one of the first partners to introduce NICE into the UK market back in 1993, our large team of engineers and technical experts...
About the Webinar The new Calabrio WFM has arrived! So join Business Systems & Calabrio in an interactive webinar to understand what's changing with Teleopti WFM and how it will integrate with the Calabrio ONE suite. Audience This webinar is relevant for customers running Calabrio/Teleopti WFM in the cloud, however will also be relevant for on-premise customers who may be interested in moving to the cloud. As well as Calabrio/Teleopti customers, this webinar is also relevant for QM, Heads of Insights,...
About Call & Contact Centre Expo 2021 Call & Contact Centre Expo is Europe’s leading call and contact centre event, showcasing the latest technologies and strategies for professionals who are looking to excel in the customer engagement arena. Business Systems Stand If this event has already been marked in your diary, then visit the Business Systems stand, where we will be showcasing a selection of our contact centre services, which have helped leading organisations including Zen Internet and Equiniti, deliver...
Unlock the Intelligence Buried in Your Contact Centre with Analytics Are you getting the insights you need to make decisions in your Contact Centre? In the era of big data, data is everywhere! But accessing and using this data can be tricky. Watch the recording for this webinar! Topics Covered: Three types of contact centre analytics and how they work in a multi-channel contact centreIdentifying trends & risks around customer experience and employee engagement10 real-life stories of how Analytics improved areas such...