Compliance

With the emergence and acceptance of homeworking, organisations are now constantly on the lookout for solutions to help them remain compliant. And Microsoft Teams Call Recording is among those solutions. Microsoft Teams as a platform has transformed the way millions of organisations work. It has enabled Team communications, supporting internal and external collaboration. With one application, Microsoft Teams can support multichannel communications including: Chat Video Voice Calling Document Sharing However, with the emergence of new communications technology, also comes the...

As voice recording systems reach end of life, banks must find a way to preserve the recordings and the voice data integrity, so they remain accessible for regulatory retrieval purposes. The typical approach involves migrating the legacy voice recordings into a new voice recording system which can be a bit like putting a square peg into a round hole – it cannot be done in its entirety without changing the original format of the data, an unacceptable compliance risk. But...

Failing to comply with regulations does not just affect the reputation of a business, which can lead to loss of profit and market share; it personally affects those in charge of the business. In a world where super-size fines no longer shock or deter bad practices, regulators have moved on to using a wider range of measures to ensure compliant behaviour from both firms and individuals. A Global Survey on Reputation risk by Deloitte, found that responsibility for reputation risk...

Gambling is one of the most scrutinised sectors as large amounts of money are being moved daily. New data released by the UK Gambling Commission reveals that the gambling industry has never been healthier, with Britons spending over £3.6 billion on online gambling, £3.3 billion on the National Lottery and £3.2 billion in betting shops. Online or remote gambling has gained tremendous traction over the past decade, with advanced platforms, intuitive user interfaces and advanced self-serve capabilities. Still, the phone...

Insurance Sector: An industry ripe for Interaction Analytics  Transparency, Fairness, Competition. These are the 3 predominant forces that are shaping the increasingly competitive landscape of the insurance sector in the UK. Regulatory bodies like the Prudential Regulation Authority (PRA), the Competition and Markets Authority (CMA) and the Financial Conduct Authority (FCA) are making sure that these elements are being observed by both the established ‘high street’ Insurers as well as the increasing number of new entrants. So today, within this...

The Insiders' Guide to Contact Centre PCI Compliance  With PCI guidelines and explanations being in a constant state of flux, we wanted to put together a short guide to explain everything you may need to know about what being PCI DSS Compliant really means. PCI Compliance Explained  The Payment Card Industry Data Security Standard (PCI DSS) is in its simplest form a set of requirements designed to ensure all companies that process, store or transmit payment card information, whether they are credit,...

Failing to comply with compliance regulations does not just affect the reputation of a business, which can lead to loss of profit and market share; it personally affects those in charge of the business. In a world where super-size fines no longer shock or deter bad practices, regulators have moved on to using a wider  range of measures to ensure compliant behaviour from both firms and individuals. “We are in an era of greater individual accountability. It is now widely...

The City Regulator has been tough on issuing fines for compliance recording in the last few years. In fact, they have issued fines for several reasons ranging from compliance recording, misreporting of transactions and anti-money laundering failings. It’s a volatile world out there, and the failure to manage risk appropriately for many financial institutions has been costly. Let’s set the scene. According to the Guardian, the City regulator imposed more fines on companies in the first half of 2019 than...

Getting the most out of Mobile Phone Recording Uptake of mobile call recording is increasing thanks to legislation which requires banking and financial trading firms to record any mobile phone conversations where a financial trade is being discussed, negotiated or executed. Although many organisations may feel it is yet another technology purchase foisted upon them in a bid to maintain compliance it doesn’t mean an organisation shouldn’t aim to make the most of the technology and realise the value of it. Mobile...