Wordwatch

For Banks and other financial organisations, running and maintaining multiple legacy & live voice platforms is a costly burden with hidden risks. This in-depth report, sponsored by Wordwatch, outlines how these organisations can, by consolidating their view of legacy voice data: Improve Compliance Mitigate Disparate Data Risks Protect Their Reputation Cut Costs Download the full report now to find out more.

As voice recording systems reach end of life, banks must find a way to preserve the recordings and the voice data integrity, so they remain accessible for regulatory retrieval purposes. The typical approach involves migrating the legacy voice recordings into a new voice recording system which can be a bit like putting a square peg into a round hole – it cannot be done in its entirety without changing the original format of the data, an unacceptable compliance risk. But...

Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a number of options available to help you preserve historic call recording audio and data including:  Leaving your calls in the legacy platformMigrating recordings to the new platformMigrating recordings with an alternate data management solution, and accessing both old and new recordings from one portal Legacy call retrieval can be a complicated topic. So we've put together a checklist to help you address the most important issues...

Voice recordings should be easy and straightforward to access. However, there are multiple challenges associated with voice retrieval, particularly when operating systems reach end-of-life and need to be decommissioned. Download this paper to find out more about these challenges. Our paper covers: The challenge with managing End-Of-Life operating systems The considerations and risk associated with this How Wordwatch can can help with managing legacy voice recording systems Wordwatch use case