Call Recording

For Banks and other financial organisations, running and maintaining multiple legacy & live voice platforms is a costly burden with hidden risks. This in-depth report, sponsored by Wordwatch, outlines how these organisations can, by consolidating their view of legacy voice data: Improve Compliance Mitigate Disparate Data Risks Protect Their Reputation Cut Costs Download the full report now to find out more.

Learn About the Top 9 Call Recording Infrastructure Challenges Today, most financial organisations operate voice recording systems that span multiple vendor products, multiple versions with multiple capture protocols, and often in multiple regions – too many multiples to run an efficient operation! Much of the system estate may be out of date and incompatible, which creates a real and significant dilemma in terms of call management, regulatory compliance adherence, operational efficiencies, and cost base control. Download our whitepaper which discusses...

Many organisations such as Financial Institutions or Contact Centres implement and manage call recording solutions to ensure compliance, improve the customer experience and reduce business costs. However, organisations also need a reliable call recording support partner to ensure their systems are running as they should. Our guide outlines what support you should be receiving from your call recording supplier, a checklist of what to ask potential providers and considerations when addressing legacy call recording data.

Microsoft Teams is the fastest-growing business app in Microsoft's history.  It is changing the way we work, communicate, and exchange information.  You may be considering Microsoft Teams in your organisation, however, have you considered how to remain compliant with regulations that demand you to record, store, and monitor all regulated transactions and interactions? If compliance recording concerns are delaying your Microsoft Teams adoption, download this guide to find out what you need to consider before choosing a solution.

If your firm uses Microsoft Teams or has started investigating how to deploy it across the Enterprise, it's important to ensure you have the right technology in place to record these communications. If you're struggling or currently investigating a way to record Microsoft Teams and all of your trade-related communications (including multi-channel communications such as voice, chat and video), then this e-book is for you. This guide covers the following topic/themes: Must have #1: Enable compliance to all applicable regulationsMust...

Our 2016 survey showed a significant turn towards Quality Monitoring compared to 2015: 168% increase in the number of contact centres with a dedicated Quality Monitoring team.30% increase in the number of contact centres that upped the number of calls they evaluate to the 4-10 calls/agent/month categoryAlmost double the number of contact centres that use Call Recording In 2017, we teamed up once again with The Forum to find out if and how contact centres in the UK have improved...

Have you fallen into some bad habits when it comes to customer service in your contact centre or are missing out on new opportunities for service?Then download this handy checklist (brought to you by our partner Teleopti) to see if your customer service is running smoothly based on your staffing. Our handy checklist covers: Checking your KPIs reflect exactly what your business needsBeing able to evaluate old school KPIs vs. new optionsEnsuring policies reflect a positive environment in which your staff would like to work...

With the rapid increase in demand of Call Recording over the past few years, a plethora of suppliers have been brought to the market place as a result.With more suppliers and systems available than ever before, how do you decide which solution and which supplier will be a perfect fit for your organisation in order to give you that competitive edge? Content Covers Choosing the right supplierChoosing the right solutionQuality monitoring to build customer loyalty and competitive differentiationConclusion - Which factors should...

Are you looking to upgrade or replace your call recording system? Then download our checklist which will come in very handy! To ensure a successful call recording installation, simply review the checklist below prior to your install date, decide on your requirements and liaise with your installer and any third parties accordingly. Our handy checklist covers the different stages of call recording installation you need to consider such as: AccessWindows security patchesRemote access and supportNetwork ports and IP addressesRetention periods