Compliance

For Banks and other financial organisations, running and maintaining multiple legacy & live voice platforms is a costly burden with hidden risks. This in-depth report, sponsored by Wordwatch, outlines how these organisations can, by consolidating their view of legacy voice data: Improve Compliance Mitigate Disparate Data Risks Protect Their Reputation Cut Costs Download the full report now to find out more.

Rapid advancements in technology are redefining the ways in which customers and organisations interact. In this whitepaper, we explore seven key digital trends in the contact centre that present opportunities to enhance customer experience. The importance of providing good quality digital conversations - 94% of consumers are frustrated by disjointed encounters with organisations. The power of Instant Messaging as a primary service channel - 70% of UK consumers feel more connected to businesses they can message. How Service Simplification is...

At its core, the Consumer Duty aims to meet customers' needs and wellbeing, making it a top priority in every decision with the industry. In this short guide, we explore the criteria in more detail, listing ways organisations can help address these needs. Our guide explores: A detailed understanding of the principle How to oversee compliance within an organisation Information on conducting a thorough gap analysis Tips on re-assessing the customer journey What a Consumer Duty Triage Review would include...

Are you on top of the compliance curve? Earlier this year, the team at Business Systems met with and listened to more than 20 individual company Compliance, IT and Surveillance heads to collectively share challenges, insights and regulations shaping trading floor compliance and review innovative methods in which these challenges have been addressed. Our guests voted on their top 3 challenges - we've highlighted these below as something to consider as part of your voice & data compliance strategy in...

The regulatory landscape is constantly evolving. From managing reputational and organisational risk, to ensuring security measures and concerns are efficiently controlled, firms are constantly on the lookout to ensure compliance. It's more important than ever that financial firms address these obstacles to ensure compliance is at the forefront of everything they do. Download our whitepaper to find out more about these challenges. Our whitepaper covers: Challenge #1: Addressing RiskChallenge #2: Cloud SecurityChallenge #3: Compliance Balancing Act

As voice recording systems reach end of life, banks must find a way to preserve the recordings and the voice data integrity, so they remain accessible for regulatory retrieval purposes. The typical approach involves migrating the legacy voice recordings into a new voice recording system which can be a bit like putting a square peg into a round hole – it cannot be done in its entirety without changing the original format of the data, an unacceptable compliance risk. But...

If you manage compliance recording for a financial firm, you know the world around you is changing at a dizzying pace. Firms have now shifted to remote work environments, with regulated employees adopting new ways of communicating. This ranges from mobile phones and applications (like WhatsApp) to unified communications platforms (like Microsoft Teams). This enables voice, video, chat, document sharing and on-line collaboration. At the same time, global regulations are accelerating and putting pressure on firms to ensure that all...

Download our handy checklist which highlights the top 8 features you need to consider when looking for a Microsoft Teams compliance recording solution to capture your communications. For many organisations such as Trading Floors, Financial Services and Contact Centres, it is not enough to simply have Microsoft Teams in place and to use the native recording within Teams – these organisations need to be able to efficiently record, store and monitor regulated interactions to remain compliant.