One of the first questions when purchasing any new products is on price; how much will this cost me? Price plays a major part in any decision-making process, and can often be the crucial factor on whether you buy something or not. To ensure you are in the most informed position possible when making any decisions on Call Recording we are here to provide you with some indicative costs on call recording.
To find out more about Call Recording, check out our article:
What are the Most Popular Contact Centre Call Recording Solutions?
The basics behind Call Recording Costs
Who are you recording?
Know exactly how many staff you wish to record, also ask your supplier is there any breakpoint for increased discount.
What are you recording?
There are many different methods of recording and technology today is able to record anything from analogue lines, digital extensions, ISDN trunks, VoIP and mobiles. The call recording technology underneath each of these methods is different, and costs will vary dependent on what you are trying to record.
Speak to a Call Recording specialist who will help you understand the most cost effective way to record, and could also recommend any telephony changes that could reduce costs.
To find out more about Call Recording efficiency, check out our article:
Call Recording Support: What You Should Be Receiving
What functionality do you need?
The basic ability to record and playback telephone conversations is a default in all solutions, but now systems can offer additional software to compliment a variety of business challenges. This includes Quality Monitoring to help score advisors providing customer service, PCI DSS Compliance to ensure sensitive card details ARE NOT recorded and even analytics technology to help identify calls containing specific key words.
Communicate your recording end goal (improve customer service, resolve disputes, achieve compliance) to your supplier and they can then advise on the best functionality to achieve this.
To find out more about the benefits Call Recording can bring your organisation, check out our article:
5 Benefits of Having a Call Recording System
How much will Call Recording cost?
To sum up, the investment you will need to make in call recording will depend on a number of factors, such as:
- The number of users or channels in scope to be recorded
- What you are looking to capture (dealerboard/turrets, back office phones, mobiles, MS Teams users etc.)
- PBX type
- Storage requirements and so on.
A brief conversation with a call recording specialist will enable you to gather a commercial understanding.
From a budgeting point of view, call recording has never been so accessible, with opex models widely available rather than a large upfront capital expenditure.
For more information on call recording costs and quotes, get in touch with our team who will be able to assist.
For more information on how much call recording costs, or for a quote –
Get in touch with the BSL team