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There should be no doubt in anyone's mind just what's in store for them when they visit the web site www.telephonerecordersdirect.co.uk. In a bold move and in line with customer demand, Business Systems has launched a sister company to provide simple, low cost call recording that can be installed on a DIY basis along with advice on how to get the process right. The target customers are the smaller department or company that only wants to record a few telephones...

When a salesman tells you his proposed system upgrade is a "forklift job" you know what he's really saying is, "throw away what you've got and buy new", yeah right! So what is the commercially astute thing to do and just where is the smart money being spent? In this article, the BSL Monitor shows you there's a Nice alternative at a lower cost; so read on to find out more about Nicelog.... Nicelog users really score because there is...

The two biggest and best showcases to see the Nicelog product offering this year are, the Birmingham Call Centre Expo in September and if you can't make that there is the more glitzy (do book early) Business Systems Christmas event in early December at the New London Stock Exchange. (see web for details). As Nice's principal systems integrator in the UK, Business Systems will be flying the flag for Nice to show their latest products with all the application modules....

There is no denying the fact that when Nice bought their major competitor Thales Recorders in 2002 a big chunk of 'customer choice' got axed in one fell blow. With the introduction of the Vocal Recorder range in 2003, a lot more choice is being given back to the customer and restoring the market-balance. "We believe that our customers now have the best system choices available;" comments Stephen Thurston Sales Director of Business Systems UK Ltd: "by selecting COTS technology...

The runaway success for 2004 for call recording in our book has to be the 'Vocal-Pro', the 'lite' recorder in the Vocal Range. Pound for pound, bang for the buck, power to weight ratio or brake horsepower per tonne, it doesn't matter how you measure it this unit does the business and gets our vote for 'European Call Recorder of the Year'. This model enters with 8 extension channels but also moves smoothly up to 2 x E1's trunkside; add...

Business Systems is hosting the UK's largest Call Recording Showcase at the London Stock Exchange, in Paternoster Square on December 9th 2004. The showcase features an array of call recording solutions from industry leading manufacturers, showing product demonstrations of the latest recording technologies. Visitors will gain an insight into exciting applications that are to be released in the new year, such as capturing and linking multiple types of communications together - voice, VoIP, data and integrating to front-end processing systems...

Unfortunately, no matter how good quality documentation and training provided is, the uniqueness of individuals and the way they perceive an agent's call performance will always produce an inconsistent evaluation result amongst a large group of evaluators. Therefore, how can a contact centre ensure a certain level of consistency with quality monitoring within an inconsistent process? One way is by contact centre management conducting regular auditing and calibration processes. Calibrating and auditing quality monitoring evaluators can be done in several...

Our thanks to the curator of the Austrian Submariners Museum for sending this picture (the extent of the Monitor's readership is truly amazing). Just one glance at this photo and the nostalgia is so thick you can almost smell the mixture of salt air and diesel fumes; it makes you want to say things like, "when I was a lad, we made voice recorders out of girders". In an attempt to trace the history of these wonderful examples,we once again...

Yes folks we’re looking for a bit of nostalgia here. By nostalgia, we mean pictures of an old voice recorder. Kids today think voice recorders have always been digital, 200 + channels arrangements in 4U 19 inch racks; hah! what do they know? We’re looking for the real stuff; 7 feet high, 2 feet wide and 2 feet deep; weighing in at 400 kilos, a solid mass of cast iron, pulsing relays and open spool tape, all of which produced...

Scottish outsourcing call centre, iResponse can now deliver today's campaign information straight to their customer's desk, by first thing the next morning. As a leading provider of contact centre base customer management services, iResponse, use Call Recording to prove to corporate customers that campaigns are performing to expectations, delivering the stipulated quality of service. Finding and distributing relevant campaign information back to the customer quickly and efficiently was proving to be an extremely labour intensive and costly process. Although the...

Are you fed up of struggling to justify capital expenditure to benefit from the latest recording technology? Business Systems now offers a flexible alternative. Managed Service spreads the cost of investment by rolling the recording system, training and support services into a single quarterly or monthly payment over a three-year term. Managed Service is also far more attractive than tax-inefficient capital expenditure – it is classed as a business expense that can be 100% offset against taxation on profit. After...

Tesco, the UK's largest supermarket, chose to work with Business Systems UK Ltd, to implement digital voice recording, and quality monitoring software. The Nicelog and NiceUniverse solutions were implemented to improve call recording and quality management throughout the contact centre. Business Systems contact centre consultancy division worked closely with the team leaders to understand their requirements. Using simplified evaluation forms information gathered from these forms provides essential feedback for training and development. NiceUniverse reports help Tesco to continually monitor new...