Call Recording Technology

01/09/2005 - Business Systems managed to restore an existing call recording solution with the NiceUniverse quality management software solution, for Lifestyle Services Group (LSG) and sister company Policy Administration Services (PAS) in 2008, providing specialist services. Established in 2000, PAS provides mobile phone insurance administration for Phones 4u, one of the largest independent mobile phone retailers in the UK. Based in Crewe, PAS have a 170 strong call centre team dedicated to dealing with both in and out bound calls...

Recently the DTI Information Security Breaches Survey found that despite 99% of large companies having anti-virus software in place, 68% still suffered from virus infection. If your Call Recording system is attached to the network it could well be at risk and you should take steps to protect it. What you should know and do There is no way of knowing how malicious the next virus attack will be or when it is going to happen. Last year's Blaster Worm...

Vocal Recorders takes another step towards providing one of the most comprehensive recording platforms available today with ASC of Germany agreeing to use its technology to power two new elements of the Vocal Recorder range. ASC call their technology 'Evolution' and this name will be continued under the Vocal badge, with the new products shipping from June 1. "The use of this technology can provide further cost savings to many of our customers who are large capacity users, as channel...

"Come on lads, the Wordnets are this way!" For those of you that have 'Wordnet' recorders, this article is dedicated to you. Due to the abrupt withdrawal of the Wordnet series by NICE there has been serious customer concern about the viability of ongoing support to this established product group. BSL have considerable supplies of Wordnet recorders and spare parts for all the Wordnet models whether they be Series 1, 2, or 3's. For our customers situated in the UK...

Linking your recorder to your business data Hearing a customer complaint firsthand or listening to what they are telling you about your service is one of the most useful business analysis tools you can have. Call recording systems provide raw data for this application but can fail to provide sufficient search criteria to find the data that is of real value. Metaphorically, you need to separate the wheat from the chaff. But how? What you essentially want to do is...

This is NICE’s 3rd generation of the Nicecall and they have put a lot of effort into giving the market a useable product, which competes well against other comparable mid range solutions such as the VocalPro. In the past NICE have been in a dilemma as to how many features to put into their smaller system and how many to leave out so that it does not detract from its big brother the Nicelog; with the NiceCall Focus III it...

There should be no doubt in anyone's mind just what's in store for them when they visit the web site www.telephonerecordersdirect.co.uk. In a bold move and in line with customer demand, Business Systems has launched a sister company to provide simple, low cost call recording that can be installed on a DIY basis along with advice on how to get the process right. The target customers are the smaller department or company that only wants to record a few telephones...

When a salesman tells you his proposed system upgrade is a "forklift job" you know what he's really saying is, "throw away what you've got and buy new", yeah right! So what is the commercially astute thing to do and just where is the smart money being spent? In this article, the BSL Monitor shows you there's a Nice alternative at a lower cost; so read on to find out more about Nicelog.... Nicelog users really score because there is...

The two biggest and best showcases to see the Nicelog product offering this year are, the Birmingham Call Centre Expo in September and if you can't make that there is the more glitzy (do book early) Business Systems Christmas event in early December at the New London Stock Exchange. (see web for details). As Nice's principal systems integrator in the UK, Business Systems will be flying the flag for Nice to show their latest products with all the application modules....

The runaway success for 2004 for call recording in our book has to be the 'Vocal-Pro', the 'lite' recorder in the Vocal Range. Pound for pound, bang for the buck, power to weight ratio or brake horsepower per tonne, it doesn't matter how you measure it this unit does the business and gets our vote for 'European Call Recorder of the Year'. This model enters with 8 extension channels but also moves smoothly up to 2 x E1's trunkside; add...

Yes folks we’re looking for a bit of nostalgia here. By nostalgia, we mean pictures of an old voice recorder. Kids today think voice recorders have always been digital, 200 + channels arrangements in 4U 19 inch racks; hah! what do they know? We’re looking for the real stuff; 7 feet high, 2 feet wide and 2 feet deep; weighing in at 400 kilos, a solid mass of cast iron, pulsing relays and open spool tape, all of which produced...

Scottish outsourcing call centre, iResponse can now deliver today's campaign information straight to their customer's desk, by first thing the next morning. As a leading provider of contact centre base customer management services, iResponse, use Call Recording to prove to corporate customers that campaigns are performing to expectations, delivering the stipulated quality of service. Finding and distributing relevant campaign information back to the customer quickly and efficiently was proving to be an extremely labour intensive and costly process. Although the...