Call Recording Technology

The two biggest and best showcases to see the Nicelog product offering this year are, the Birmingham Call Centre Expo in September and if you can't make that there is the more glitzy (do book early) Business Systems Christmas event in early December at the New London Stock Exchange. (see web for details). As Nice's principal systems integrator in the UK, Business Systems will be flying the flag for Nice to show their latest products with all the application modules....

The runaway success for 2004 for call recording in our book has to be the 'Vocal-Pro', the 'lite' recorder in the Vocal Range. Pound for pound, bang for the buck, power to weight ratio or brake horsepower per tonne, it doesn't matter how you measure it this unit does the business and gets our vote for 'European Call Recorder of the Year'. This model enters with 8 extension channels but also moves smoothly up to 2 x E1's trunkside; add...

Yes folks we’re looking for a bit of nostalgia here. By nostalgia, we mean pictures of an old voice recorder. Kids today think voice recorders have always been digital, 200 + channels arrangements in 4U 19 inch racks; hah! what do they know? We’re looking for the real stuff; 7 feet high, 2 feet wide and 2 feet deep; weighing in at 400 kilos, a solid mass of cast iron, pulsing relays and open spool tape, all of which produced...

Scottish outsourcing call centre, iResponse can now deliver today's campaign information straight to their customer's desk, by first thing the next morning. As a leading provider of contact centre base customer management services, iResponse, use Call Recording to prove to corporate customers that campaigns are performing to expectations, delivering the stipulated quality of service. Finding and distributing relevant campaign information back to the customer quickly and efficiently was proving to be an extremely labour intensive and costly process. Although the...

The latest news for users of Thales or Racal equipment indicates that if you have not thought about changing out or upgrading your Wordnet time is running very short indeed. Nice have announced that Wordnet Series 1 has expired. This is not news but we can tell you that spares are nearly out on these recorders. So if your Wordnet Series 1 breaks down be prepared to upgrade. The news on Wordnet Series 2 is that you can no longer...

The hot story on NICElog Version 9 is zip! :- ‘the man from Tel Aviv - he say no’, in fact you might even say we are under the Nice equivalent of a D-notice. Oh flip! Just when we were all ready to give you the sneak preview; we even had the article written and the printing presses ready to roll. Well, it’s a foolish person who crosses the man from Tel Aviv, so it’s still a secret and you’re...

Addison Lee, London's largest mini-cab and courier company has opted for the VocalEnterprise recording solution from Business Systems UK Ltd. Peter Ingram, IT Director at Addison Lee comments: "We chose our 4th generation recording solution from our long-term supplier Business Systems, as their new recording solution, the VocalEnterprise impressed us by its cost effectiveness and flexibility." In order to maintain the reputation for excellent customer service and punctuality, Addison Lee plan to use the VocalEnterprise solution to monitor an 80...

As conspiracy theories go 3 of the best are:- JFK was not shot by Lee Harvey Oswald, Neil Armstrong did not walk on the moon and a mysterious organization is not destroying Wordnet 1's in deepest Norfolk. As many of you know, poor old WN1 users have a bit of a problem because the manufacturer has stopped producing spares so Business Systems launched a concerted effort to round up all stray WN1's to help those customers in greatest need. A...

Business Systems' 1st quarter of 2004 got off to a storming start thanks to the launch of the new 'Vocal Recorder' product range. Expectations were that the market was ready to accept a new offering and our customers are definitely proving this to be the case. Initial customer feedback indicates they are impressed with the completeness of the product range and of course, the price advantage. The following points summarise the good solid value that appeals to customers Pound for...

Nice have now announced the withdrawal of product support for the Wordnet 2, as of May 31st 2006. Whilst this announcement is welcome insofar as it clears up the ambiguity, the deadline seems a little harsh; especially for those organisations that have been happily buying the product during 2004. If you consider a 4-year write-off or 6-year replacement period, this leaves many companies with a cavernous 2 - 4 year dead-zone in their maintenance support, which is unacceptable. The answer...

Enhancements in Call Recording and Screen Capture technology provide a slicker and safer operating environment in the value-added world of Private Clients. Recording the telephone calls of Private Clients when advice is given is a well-established practice but in reality this is metaphorically only a half-way-house. The information on the banker's computer screen is important when giving best advice but if this is not recorded then a significant element of the decision-making criteria has been lost. By contrast recording the...

As the WordNet 1 silently slips beneath the waves, (metaphorically speaking) barely making a ripple as she goes down, we say goodbye to one of the great voice recorders of our time. Not surprisingly some WordNet 2 owners have watched this passing with a certain amount of foreboding as the shape of things to come. If you then compound Nice’s ominous rumblings about WN2 support with the release of the WN3 last year and proposed Nicelog version 9 just around...

Dorset Ambulance NHS Trust upgraded their voice and radio recording system to the new Mirra Series 2 cost effective recording solution for public safety organisations from Business Systems UK Ltd. The new Mirra high quality digital recording solution provides fast access to calls from any networked PC throughout the Trust. Increased accessibility to calls from all locations enables vital fact verification from 999 callers direct from control room PC’s and more careful compilation of specific calls form quieter areas for...