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Nice have now announced the withdrawal of product support for the Wordnet 2, as of May 31st 2006. Whilst this announcement is welcome insofar as it clears up the ambiguity, the deadline seems a little harsh; especially for those organisations that have been happily buying the product during 2004. If you consider a 4-year write-off or 6-year replacement period, this leaves many companies with a cavernous 2 - 4 year dead-zone in their maintenance support, which is unacceptable. The answer...

Enhancements in Call Recording and Screen Capture technology provide a slicker and safer operating environment in the value-added world of Private Clients. Recording the telephone calls of Private Clients when advice is given is a well-established practice but in reality this is metaphorically only a half-way-house. The information on the banker's computer screen is important when giving best advice but if this is not recorded then a significant element of the decision-making criteria has been lost. By contrast recording the...

The start of 2004 saw the beginning of a new chapter for Call Recording in the UK with the introduction of the ‘Vocal Recorder' product range. What makes this product launch both unusual and appealing is that it consists of an entire product range and software suite that addresses the whole Call Recording market from full Enterprise Solutions through Mid-Market to SME's. We believe that Business Systems (BSL) customers will benefit from the ‘Vocal’ range through 3 main areas, those...

There are few partnerships that have stood the test of time as well the one that exists between Business Systems and Nice. Since introducing the Nicelog to the UK in 1994 both companies have worked hard to bring together the best combination of product and associated Professional Services; the ultimate goal being the best possible solution for our customers. 10 years on Business Systems remains uniquely Nice's premier reseller and only systems implementer in the UK; Richard Mill Managing Director...

As the WordNet 1 silently slips beneath the waves, (metaphorically speaking) barely making a ripple as she goes down, we say goodbye to one of the great voice recorders of our time. Not surprisingly some WordNet 2 owners have watched this passing with a certain amount of foreboding as the shape of things to come. If you then compound Nice’s ominous rumblings about WN2 support with the release of the WN3 last year and proposed Nicelog version 9 just around...

Business Systems are pleased to announce the opening of new larger and improved offices in Falkirk, Scotland. Further investment into improved support facilities in Scotland forms part of Business Systems’ commitment to provide top quality service and support throughout the UK and Scotland. The offices location is conveniently situated between Edinburgh and Glasgow with good road and rail links into the major centres. Business Systems has a network of offices servicing clients throughout the UK. Business Systems Service Manager for...

Dorset Ambulance NHS Trust upgraded their voice and radio recording system to the new Mirra Series 2 cost effective recording solution for public safety organisations from Business Systems UK Ltd. The new Mirra high quality digital recording solution provides fast access to calls from any networked PC throughout the Trust. Increased accessibility to calls from all locations enables vital fact verification from 999 callers direct from control room PC’s and more careful compilation of specific calls form quieter areas for...

Evaluate is a cost effective call quality evaluation tool for small to medium sized telephone based sales or service environments, which need to train staff or score and report on performance. Call Quality Evaluation - Quick product overview Easy to use windows based software Provides up to 20 scoring templates Integrates with ANY call recording platform Includes Scorers Guide for consistent scoring Costs as little as £100 per seat Provides facility to capture coaching notes Enables replay of call through...

Don’t you just hate that ‘never’ word, especially so when you have used it so emphatically in the past ie, “Business Systems will never, never go to mainland Europe; there are plenty of local suppliers who can provide kit right on the doorstep etc, etc”. So are we changing our (UK only) status or what? Well yes- but only under certain conditions. As we all know, obtaining the right equipment is only part of the equation; skilled system implementation has...

Do you remember those ads on the telly with Victor Kyam, extolling the virtues of a particular brand of electric shaver and offering to give you your money back if you weren’t completely satisfied. Indeed, Victor was so happy with his shaver, he told us he bought the company! Well we’ve decided to take a leaf out of Victor’s book and do something similar, with our call centre advisory service. Business Systems introduced an advisory programme at the beginning of...

2003 was a milestone year for BSL and one that brought big benefits in both products and services to our customers; our drive last year has been twofold. Firstly, to improve the level of professional services to our Enterprise level customers, focusing on better system payback. This included developing ‘PIPs’, profit improvement plans for organisations ensuring maximum returns on new system investments. Secondly, to bring smarter systems technology at lower cost to our customers in the general business and Public...

Richard Mill, Managing Director, Business Systems (UK) Ltd "So what are the new trends in recording technologies..."Call Recording technology underwent major step changes in the mid 90’s with digitisation and developments focused on Call Centre applications. The last 4 years have been less eventful but this now looks likely to change. What we are seeing is a move to more open architecture and the introduction of more generic Call Recording software for general business. These introductions compounded with the use...