About the Webinar
With the rise of smartphones and the emergence of multi-channel communications within the contact centres, the digital space is expanding at an increasing speed.
Learning about the the latest digital trends, contact centre strategies and the future of omnichannel within this webinar can help propel your contact centre into the 21st century.
So join Business Systems and Call Centre Helper in an interactive webinar, as we share with you the 5 tips to help design a great digital experience.
Panellists
- Keith Gait – CXFO (MBA CCXP) – The Customer Experience Foundation
- Martin Jukes – Mpathy Plus
- Jonty Pearce – Call Centre Helper
- Paul Wood – Business Systems
Agenda
- Current trends in digital customer engagement
- Basic customer expectations for different channels
- Golden rules to simplify digital customer experiences
- The future of omnichannel contact centres
- How to shift customers across channels
- Top tips from the audience
