Business Systems and Motorway have achieved recognition as joint finalists in The Forum Awards 2024, within the Partnership category.
The Forum Awards are renowned as a benchmark for excellence within the Resource Planning and Contact Centre industries, acknowledging remarkable achievements within this dynamic space.
The ‘Partnership Award’ celebrates collaborations that redefine industry standards and showcase a shared commitment to innovation and success. Business Systems and client, Motorway, earned their nomination for a collaborative project where Business Systems played a pivotal role in assisting Motorway exceed optimisation goals within their contact centre. This involved the careful selection and implementation of a new Workforce Management (WFM) System, ensuring Motorway maximised the potential of this technology.
With Business Systems’ expertise and support, Motorway realised truly significant savings in the contact centre and an outstanding return on their investment. Results of the collaboration included a 13% reduction through scheduled adherence and WFM processes, and a substantial decrease in manual admin tasks and annual leave processing, resulting in a 23% saving in planners and team leaders.
Neil Draycott, Head of Solutions and Architecture at Business Systems commented:
“We are delighted to be named finalists in the Partnership category at the upcoming Forum Awards alongside our much-valued client, Motorway. An achievement that highlights the exceptional relationship between our organisations and Business Systems’ commitment as a trusted advisor in fostering strategic partnerships that deliver transformative results for our clients.”
Cameron Croxson, Head of Workforce Planning at Motorway commented:
“Business systems aligned to our goals and objectives in optimising operations. Not only assisting Motorway in selecting the best Workforce Management solution for us, but also playing a critical role in ensuring we extracted the maximum benefits. Supporting us throughout the configuration, development, and go-live phases and providing continued on-going support. This award highlights Business Systems as a key strategic partner.”
For the full list of finalists, click here. The winners of The Forum Awards 2024 will be announced on April 23rd 2024.
