A Practical Guide to Compliance and Customer Care
Ensuring fair treatment for vulnerable customers is not just a best practice—it’s a regulatory requirement.
With 47% of UK adults exhibiting characteristics of vulnerability, contact centres must proactively identify and support these customers while ensuring compliance with FCA guidelines. Failing to meet these standards can result in financial penalties, reputational damage, and lost customer trust.
What You’ll Learn:
- How to define and identify vulnerable customers in a contact centre environment
- The latest FCA compliance requirements and steps to avoid regulatory risks
- Key challenges in supporting vulnerable customers and how to address them
- The role of AI and automation in improving customer outcomes
- Best practices for ensuring fair treatment, compliance, and operational efficiency
Innovative Solutions for Managing Vulnerability
Learn how ForeSight Voice Mining by NTT-TX enhances agent capabilities by:
- Identifying signs of vulnerability in real time
- Providing live agent assistance to ensure appropriate responses
- Automating compliance monitoring to reduce risk
Download this whitepaper to discover how your organisation can build a scalable, compliant, and customer-centric approach to managing vulnerability.
Complete the form to get instant access.
