Still debating where AI fits into your contact centre? Watch the on demand recording to compare assistive augmentation with automation-first models—and see which delivers measurable ROI faster.
In this exclusive webinar, Head of Delivery, Barry Webb and Jamie Sullivan, our CX consultant will talk about:
-
A practical comparison of augmentation vs automation-first strategies
-
The truth behind why most organisations fail to realise ROI
-
How to build a roadmap focused on outcomes, not just tech
-
Crucial considerations around risk, compliance, and change readiness
-
Plus real-world war stories that prove: AI without purpose won’t fix a broken CX
This webinar is ideal for:
- Chief Customer Officers
- Contact-centre and CX leaders
- Ops, WEM & transformation managers
- Innovation / IT heads
- Risk & compliance teams
Ready to see how the right AI strategy plays out in practice?
Access the On-Demand Session Now
