Learn About the Top 9 Call Recording Infrastructure Challenges
Today, most financial organisations operate voice recording systems that span multiple vendor products, multiple versions with multiple capture protocols, and often in multiple regions – too many multiples to run an efficient operation! Much of the system estate may be out of date and incompatible, which creates a real and significant dilemma in terms of call management, regulatory compliance adherence, operational efficiencies, and cost base control.
Download our whitepaper which discusses the issues, challenges and complexities of Call Recording Management and to read how 3 Tier 1 Banks implemented Wordwatch a multi-vendor central voice data portal to solve them.
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