Conversational AI Solutions
Cut Contact Centre Costs through Full Automation, Including Voice and Generative AI, and Achieve Over 95% Accuracy in Voice AI with Conversational AI solutions by Business Systems
Revolutionise Your Customer Experience with AI-Driven Conversations
Welcome to the future of AI-driven customer engagement. Business Systems’ Conversational AI Solutions are designed to revolutionise customer experience and operational efficiency.
- Customer Support Bottlenecks: Automate 80% of customer enquiries and reduce high volumes of repetitive queries and response times.
- Inconsistent Customer Experience: Deliver consistent service quality across all touchpoints.
- 24/7 Availability: Provide round-the-clock service without high costs.
- Operational Efficiency: Automate repetitive tasks to boost productivity.
- Scalability: Manage peak traffic and multilingual support seamlessly.
- Data Security: Handle sensitive customer data securely while maintaining regulatory compliance.
Drive tangible improvements in CX metrics, operational costs, and revenue growth through AI-powered automation and intelligent customer interactions. Our Conversational AI Solutions help organisations of all sizes thrive in the era of AI-driven CX transformation.
Combining Business Systems’ expertise in solution design with Teneo.AI’s cutting-edge conversational AI capability, allows contact centres to add and implement advanced AI-driven voice automation to any existing AI investments, ensuring better accuracy, faster service, higher customer satisfaction and substantial cost savings.
Key Benefits
- Driving Revenue Growth Maximise revenue growth while maintaining customer satisfaction. Increase customer lifetime value. Enhance cross-functional collaboration between sales and customer service teams.
- Operational Efficiency and Cost Reduction Our AI solutions boost operational efficiency by automating routine tasks, allowing your team to concentrate on complex, high-value interactions. This automation cuts operational costs, minimises data entry errors, and efficiently manages peak traffic across multiple languages. By reducing misdirected calls and transfers, we enhance customer service efficiency, enabling you to scale operations without additional staff.
- Enhanced Customer Experience We help improve key metrics like CSAT, NPS, and First Contact Resolution by ensuring consistency and accuracy across all channels. Our natural language processing capabilities offer 24/7 availability in multiple languages, reducing churn and fostering customer loyalty through superior service.
- Innovation in AI and Automation Deploy the latest and best generative AI and LLMs, controlled by established, configurable guardrails. Proven NLP accuracy, outperforming the competition. Stay ahead with real-time analytics and feedback loops. Implement a scalable and sustainable AI strategy.
- Security, Compliance, and Sustainability Conversational AI solutions that ensure compliance with data regulations like GDPR and HIPAA, whilst safeguarding sensitive customer information through encryption and advanced authentication measures. Ensure enterprise-grade security and compliance. Future-proof your business with adaptable AI solutions.
Why Choose Conversational AI Solutions by Business Systems?
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Tailored AI Solutions for Every Organisation
Our Conversational AI solutions are flexible, scalable, and affordable, making them accessible for businesses of all sizes. Without the constraints of proprietary, high-cost tech stacks. Seamlessly integrated and rapidly implemented.
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Proven Results
Achieve transformative outcomes within 90 days, whether it’s automating your contact centre, reducing IT costs, or improving customer satisfaction and revenue growth.
Transform Your Customer Experience Today
Ready to transform your customer service and operational efficiency? Let us guide you through the future of customer engagement. Contact us for a personalised demo and discover how our Conversational AI solutions can drive your business forward.
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30 Years and Counting
