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In a rapidly evolving landscape, how can Housing Associations leverage technology to optimise resource allocation, improve response times to calls, and significantly boost tenant satisfaction?
Join us for an insightful webinar featuring L&Q’s Head of Operational Support Services, Kim Baker, Michelle Taylor, CX Consultant at Business Systems and Nick Brook, WFM Consultant and Project Manager at Calabrio, as they delve into L&Q’s Workforce Management transformation journey.
Discover how the right partnership and Workforce Management solution have revolutionised L&Q’s operations, driving significant improvements in employee engagement, customer experience, efficiency, and time savings. During this session, we will explore how cutting-edge WFM technology, including AI-powered forecasting and automated scheduling, seamlessly connects skilled agents with customers at the right time. We’ll also highlight how intuitive self-scheduling features are providing agents with greater freedom and flexibility, ultimately enhancing overall service delivery.
Our expert panel will address some of the critical challenges facing Housing Associations today, such as regulatory reforms, rent caps, the ongoing housing crisis, and the introduction of Tenant Satisfaction Measures by regulatory bodies.
Learn how WFM technology and strategic partnerships can help offer solutions to these pressing issues. We will also discuss emerging trends in Resource Planning, including the digital shift in service delivery. Don’t miss this opportunity to gain valuable insights and practical strategies for navigating the evolving landscape of Housing Association Contact Centre.
