The Inner Circle Guide to Cloud Based Contact Centres

We’ve teamed up with Contact Babel in their latest report: “The Inner Circle Guide to Cloud-based Contact Centre Solutions (4th edition)”. 

This guide aims to provide a detailed and definitive view of:

• the reality of implementing Cloud-based Contact Centre Solutions
• vendors and products available for Cloud-based Contact Centre Solutions
• what the future holds for the Cloud Contact Centres

It’s a must read guide regardless of what stage of the cloud journey you are on.

Here are some of the topics our in-depth guide delves deeper into:

• Cloud: What is it and who’s using it?
• Drivers & Inhibitors
• Supporting Remote Working
• Proof of concepts and trials
• Cloud Implementation
• Performance & Reliability
• Post Implementation: The results of using cloud
• The future of cloud-based contact centre solutions