How Does Calabrio WEM Help Contact Centres Overcome Challenges? - BSL Group

How Does Calabrio WEM Help Contact Centres Overcome Challenges?

Author Business Systems UK
Date November 28, 2023
Category Contact Centre Optimisation
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In the first of our Getting the Most from Calabrio with Business Systems, WEM Consultant and resident Calabrio expert at Business Systems, Shaunna Wilson, and WEM Analyst Jim Davies discuss how Calabrio is helping companies to address key challenges, including an aging workforce, employee engagement and empowerment and how it can help foster collaboration and innovation.