Forecasting isn’t just about predicting trends; it’s about preparing your business to thrive in a dynamic environment.
As seasonal demand surges approach, operational readiness in the contact centre is essential to stay efficient, agile, and adaptable. In this webinar, sponsored by Business Systems and Calabrio, we explore proven strategies for creating forecasts that not only anticipate customer needs but drive operational alignment and flexible planning. Learn how to build scenario-based plans and deploy agile playbooks that allow your agents to respond effectively to fluctuations in demand. Carl Mills, Planning & Forecasting Specialist from Eurostar, and Jamie Airey from UK Power Networks are joined by Phil Anderson, CEO at The Forum, Scott Budding from Calabrio and Oliver Stephens from Business Systems for an insightful and informative session.
The session provides you with the tools to engage key stakeholders, set accurate expectations, and optimise performance, even in the face of volatility.
Watch the on-demand session now to learn how to:
- Build accurate, agile forecasts that anticipate future demand
- Align operational strategies with forecasting insights to ensure consistency
- Prepare for operational challenges and navigate volatility with confidence
- Develop flexible playbooks to respond to changing business needs
Watch now and gain practical strategies to maintain operational excellence during high-demand periods.
